8,0 Very Good
Pros:Staff was great and everything was super easy
Pros:Drop off was the only successful part of this rental.
Cons:Quality of vehicle, cleanliness of vehicle, shorter wait time, have vehicle ready at appointment pick up time.
Pros:Donna Baker was wonderful in correcting an error made by an employee “Jay.” Am hoping all will go smoothly with final billing; therefore cannot give star rating for value.
Cons:It took an hour to make correction and the car I rented had a scratched front bumper, which I was informed would not be a problem for me when I returned car to a different location. It was.
Pros:Ease of drop off
Cons:Disheveled office. Tons of people standing around with no clue where to go or what to do. Didn't have a car ready at my pick up time. Had to take one that hadn't been cleaned in order to make my deadline.
Pros:The fact that they had a car!!
Cons:People were late in opening office
Cons:I will never use enterprise again. They have closed many of their locations, so the one I rented from was closed. I then had to drive thirty minutes to a new location. And then pay a fee to pick up from the city I initially rented from. Terrible customer service. Plus they are only open 7-7 so if you need help after that, you are out of luck. Will never use again.
Pros:Driver assist technology
Pros:Showed up and vehicle was not available.
Pros:We did not rent from the Passdena location. Our reservation was changed to League City, TX. They were amazing from the beginning to the end. They were so helpful and accommodating. Best customer service that I've seen in a long time!!
Pros:The value was the best in town. I was offered a bottle of water as I waited to pick up my car. Service was fast, fun and friendly to a T. No malfunctions on car. Perfect trip! Will definitely visit again!
Cons:The one thing that would make this a 100% as opposed to a 99% would be if bluetooth in the car would be able to sync with my phone. But not a huge deal, I would think about adding that if possible, however. Other than that, perfecto!!!