Pick-up location | Santa Clara |
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Car types | |
Hire locations | 18 |
Airport locations | 6 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
2 locations in Santa Clara
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Reviews
10,0 Wonderful
Aug 2018
Pros:
Due to a delay in our luggage arriving, we couldn't pick up the reservation as scheduled. The next day we found out the car we booked was no longer available, but fortunately the local team was able to locate it at another location, and drove us there to get it.10,0 Wonderful
May 2017
Pros:
Cost vehicle cleanliness of the vehicle quick service at pick/up and even quicker at drop off6,4 Okay
Oct 2015
Pros:
Staff at pick up and drop off were great and check-out was seamless.Cons:
Chevy Cruze is a terrible highway car.; very uncomfortable & noisy. Car was dirty and dusty inside and out. Car had large dent in drivers side door.3 locations in Santa Clara
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2,0 Poor
Dec 2020
Pros:
Definitely none. Vehicle was not at the agreed location confirmation.Cons:
Besides vehicle being in the wrong location confirmed, the agent tried to give me a standard truck instead of a premium. I rent often with Hertz or Enterprise primarily and am usually satisfied. I chose not to take the rental this time. VERY DISAPPOINTED !!! Waste of my time...9,6 Wonderful
Apr 2017
Pros:
Good deal on the car I rented for the weekend.Cons:
Had to wait to return the rental car, as there were not enough agents up front to handle the other people waiting at the rental office.10,0 Wonderful
Apr 2017
Pros:
Great experienceCons:
Great experience10,0 Wonderful
Sep 2016
Pros:
Great price. Nice car too.3 locations in Santa Clara
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10,0 Wonderful
Jun 2020
Pros:
Staff was polite and answered questions8,4 Very Good
Jan 2020
Pros:
The vehicle performed nicely throughout the trip.Cons:
Both pick up and drop off were less than stellar experiences. In pick up, I felt jerked around a bit when they offered me an upgrade with unsuitable price increases. Also, when I picked up the vehicle, it had a distinct smell of cigarettes which I find quite distasteful. Fortunately, the smell went away after driving it for a few hours. More problematic however was that the gas tank was not full. This was during the time when PG&E was shutting down power throughout CA. I felt lucky to make it out of the state without running out of gas and finding myself stuck because stations wouldn't be able to use their pumps. On drop off, the town of Everett was completely torn up with construction. It would have been nice if Hertz had provided me with instructions in advance for how to get to the rental office. Also, the agent tried a joke which completely backfired. We worked through it, but it was not fun.3,6 Poor
Aug 2019
Pros:
The location was CLOSED at the time I was supposed to pick up my car!!Cons:
I could have gotten the car..6,0 Okay
Nov 2017
Pros:
Quick processCons:
Unfriendly customer service.7,2 Good
Jul 2017
Pros:
Car was clean and drove wellCons:
Had an incident with chipped windscreen but did not know who to call. Luckily I had full insurance. The insurance was very expensive.6,0 Okay
Apr 2017
Cons:
check in lengthy, with bad systems. Very odd on asking a lot of questions and acting like they were trained by the tsa.One location in Santa Clara
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8,0 Very Good
Oct 2019
Pros:
It was an easy pick up and drop off.9,2 Wonderful
Mar 2019
Cons:
Everything was right on the money!!!2,0 Poor
Feb 2019
Pros:
I couldn't even get hold of them to pick me up and take me to the facility. So I had to find another car to rent.Cons:
Better guidance on how to contact them once I arrived at SJC7,6 Good
Jan 2019
Cons:
They need more people to attend costumers2,0 Poor
Jan 2019
Cons:
When i booked this van online the contract stated unlimited milages. However, when i picked up the car at ACE, they had their local policy with 250 miles per day. It was a huge surprise to me6,8 Okay
Aug 2016
Pros:
Price, ease of bookingCons:
- Location - Car quality - the cars are very basic model with lacking any new features (like USB ports, bluetooth connections, leather seats etc).2 locations in Santa Clara
One location in Santa Clara
One location in Santa Clara
One location in Santa Clara
One location in Santa Clara
One location in Santa Clara
One location in Santa Clara
One location in Santa Clara