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Pros:Staff was great, and dropoff was super easy.
Cons:Not sure. It was a super easy transaction, pickup and dropoff.
Pros:The staff was helpful in figuring out why I had a reservation but couldn't pick up a car
Cons:The website wasn't clear enough about which place I was picking up the car. I never got my car since it was not at the airport but instead across town.
8,0 Very Good
Pros:Friendly staff, we were ready to go quickly.
Pros:I like that I got an upgrade to an SUV which was necessary in the national parks. The staff was efficient and I was on my way immediately.
Pros:The agents were very friendly and fast! I was able to pick up my car a little early and the entire pick up was less than 15 minutes! Our vehicle was in great condition and we had a fabulous trip. I would highly recommend this site.
Cons:Car was rented out with tire pressure malfunction with staff knowledge. Had spend more time going back to rental location to trade vehicle.
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Pros:We were running late and the two young men in Couer d'Alene were friendly about it.
Cons:Can't think of anything!
Pros:Office staff very friendly and helpful. Excellent car. Reasonable price.
Cons:Would be nice if I could drop off at KCOE airport with a reasonable relocation fee. I normally rent Hertz, which is located at Resort Aviation - but had to use Thrifty because no Hertz cars available at airport. This entailed paying for cab rides to and from the airport to pickup and drop-off our car - kind of expensive - but less expensive than the relocation fee Thrifty quoted. Just would be move convenient, since I fly into KCOE often - besides the extra cost, I have to load, unload, reload our luggage.
Pros:Staff was friendly and pick-up/drop-off was easy.
Cons:I don't think a Subaru Outback is comparable to an Intermediate SUV that I ordered, but they didn't have anything larger. They charge almost $13 per day for an extra driver.
Pros:Very professional service
Cons:Haven’t had any issues at all!
Pros:Nice car, clean, handled well. Personnel were super nice. Would rent from them again.
Pros:Nice clean, comfortable car. Very quick and efficient pick up and drop off.
Pros:Service was okay! I have never had to pay so much for a rental and I've rented for years!
Cons:The cost for the rental cars!
Cons:It was recommended to me that I upgrade my rental to a mid size car as Spokane was experiencing bad weather. While it was a good idea to upgrade the car I was given was not only known to be terrible in the snow (according to one of their own employees out in the lot) but the tires on the car were trash. I am from a state that receives regular snow fall and I am used to driving a regular front wheel drive vehicle in bad weather. The issue here was the tread on the tire was minimal. After a week of slip sliding around on flat roads and being the only car to do so I called Dollar with my frustrations and was told that the car and tires were fine and it had been inspected. Sidenote the car needed an oil change and had less then 8 percent oil life left on it at pick up. I returned the car and went with Enterprise. Still got a regular front wheel drive car and still drove on the same roads of snowy Spokane but no sliding because the tires actually had decent tread. Never again will I rent from Dollar.
Pros:The customer service took care of us very well. We got a great deal.
Cons:I had to learn how the new car worked. It's have a push Button start. I wish there was someone to show me how to work the car.
Pros:When I got there is was raining hard and very over cast. I checked out the car and drove to my son's house. When he got into the car he noticed a little dent above the window. I checked it out and then looked at the area above the drivers window. It had similar marks but not a dent. It appears that a renter put a car top carrier on top of the car. I took a photo and then called Dollar and told them about it. When I turned in the car, I had the manager look, a Mr. Chris Carter, at the area I had called in about. He looked up the car and said no damage had ever been reported. I said it looked like old damage but when I asked him to put that into the report, he said, " I don't want to lose my job." I am afraid they are going to try and stick me with the damage even though I took a photo and called in when my son found it. I could use your help in getting this resolved. Thanks. Dick Goodnight 509-879-5947 The claims manager is Ryan Woods 509-924-9111 The damage was difficult to see and had I done it I wouldn't have called them and shown it to them.
Pros:I was able to find a great deal thru Kayak despite there being very low rental car availability. The car company honored the deal, and it was a good trip.
Cons:Not really a negative, just inconvenient: had to get a ride to the middle of town to pick up and return the car.
Pros:Good car, helpful Dollar representative
Cons:It wasn't clear upon my reservation through Kayak that the rental location was offsite from the airport. I had to spend $45 in Uber fees to be transported between locations for pickup and drop off.