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2,0
Pros: Worst experience ever. It ruined my trip before it begin. Car was not available nor they have a equivalent car available. Insurance coverage was not accepted...they required to buy their own insurance at their rate and an additional $1000 retainer. Budget did nothing to help.
Cons: Budget did not honor a "third party" reseller - Need to have a binding contract or agreement between companies. Kayak has been great in the past but with carrentals.com really messed up.
review from
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2,4
Dishonest pricing online and cars are not inspected
Pros: I liked that I had a car in el Salvador.
Cons: The pricing did not include the obligatory insurance so the pricing was three times the quoted price. Furthermore the car was not properly checked - so when I was in a bad rain storm the windshield wipers did not work at night coming down a mountain road. It was terrifying. So the next day I just bought a new windshield wiper because calling in for service would be too time consuming. Furthermore the hubcaps were all kept in place with zip ties. The rims were messed up on all the tires so the only way to keep the rims on was with zip Ties. One of the zip ties fell off so when I bought a new windshield wiper I got new zip ties. Unfortunately the hubcap still fell off. I was told that i should have called for new windshield wipers and that the price I paid for the replacements would not be refunded but I would be charged $25 for a hubcap that was kept on with zip ties. Basically this was a really bootleg operations and I won’t be using this service again In el Salvador. I highly highly recommend checking windshield wipers and making sure to ask for notes to be taken regarding bad rims.
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10,0
Pros: Todo
Cons: Todo
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7,2
SUV not "standard" size
Pros: Quick access from airport, clean, goo dstaff
Cons: The car I reserved was a "standard" size SUV. What I got was very much a compact SUV.
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5,2
Not Happy
Pros: I like the fact that it's really convenient to the airport
Cons: The employee of Budget Rentals tried to take advantage of me. I did not have time to fill up the tank. I left it with a half a tank. He told me to give him $50 in cash (not inside the office) to fill up half a tank. Then he threatened me that they were gonna charge my card $7.00 a gallon if I didn't pay him cash; when the contract specified that it was $4.00 a gallon
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8,0
The estimate that is given online during the reservation is not actual
Pros: Very easy to pick up on site
Cons: The price quoted online is three times more at pick uo. Which it should be included during reservstion is misleading fir the costumer.
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2,0
Not the Van We Expected
Pros: Customer service was
Cons: Ordered 15 passenger van and was informed that they only carry 12 passenger vans. Fortunately, another rental agency had a 15 passenger micro bus available for rental at a lower price.
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5,2
Unsafe Vehicle
Cons: The vehicle had a very dark tint on all windows. Made it unsafe to drive at night. Also, the tires in the vehicle showed a lot of wear on the edges...those tires needed to be replaced long time ago. We had to buy a mandatory insurance policy that was almost 50% of the daily rental fee. They placed a $1,200.00 USD hold on my card for incidentals. Seriously? I did not intend to buy the vehicle...just rent it.
review from
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5,2
Not as agreed on reservation
Pros: Good service.
Cons: First, we dealt with Avis, not Budget, as the reservation said. Second, the reservation was for $20/day for 3 days, and it mentioned insurance was about $40. So I should have paid $100 overall. It clearly stated taxes included. Well no, taxes were $93, almost doubling the final payment. Third, the car was banged up an scratched all around. Not satisfied at all
review from
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7,2
SUV not "standard" size
Pros: Quick access from airport, clean, goo dstaff
Cons: The car I reserved was a "standard" size SUV. What I got was very much a compact SUV.
review from
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8,0
The estimate that is given online during the reservation is not actual
Pros: Very easy to pick up on site
Cons: The price quoted online is three times more at pick uo. Which it should be included during reservstion is misleading fir the costumer.
review from
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2,0
Pros: Worst experience ever. It ruined my trip before it begin. Car was not available nor they have a equivalent car available. Insurance coverage was not accepted...they required to buy their own insurance at their rate and an additional $1000 retainer. Budget did nothing to help.
Cons: Budget did not honor a "third party" reseller - Need to have a binding contract or agreement between companies. Kayak has been great in the past but with carrentals.com really messed up.
review from
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2,4
Dishonest pricing online and cars are not inspected
Pros: I liked that I had a car in el Salvador.
Cons: The pricing did not include the obligatory insurance so the pricing was three times the quoted price. Furthermore the car was not properly checked - so when I was in a bad rain storm the windshield wipers did not work at night coming down a mountain road. It was terrifying. So the next day I just bought a new windshield wiper because calling in for service would be too time consuming. Furthermore the hubcaps were all kept in place with zip ties. The rims were messed up on all the tires so the only way to keep the rims on was with zip Ties. One of the zip ties fell off so when I bought a new windshield wiper I got new zip ties. Unfortunately the hubcap still fell off. I was told that i should have called for new windshield wipers and that the price I paid for the replacements would not be refunded but I would be charged $25 for a hubcap that was kept on with zip ties. Basically this was a really bootleg operations and I won’t be using this service again In el Salvador. I highly highly recommend checking windshield wipers and making sure to ask for notes to be taken regarding bad rims.
review from
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5,2
Not Happy
Pros: I like the fact that it's really convenient to the airport
Cons: The employee of Budget Rentals tried to take advantage of me. I did not have time to fill up the tank. I left it with a half a tank. He told me to give him $50 in cash (not inside the office) to fill up half a tank. Then he threatened me that they were gonna charge my card $7.00 a gallon if I didn't pay him cash; when the contract specified that it was $4.00 a gallon
review from
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2,0
Not the Van We Expected
Pros: Customer service was
Cons: Ordered 15 passenger van and was informed that they only carry 12 passenger vans. Fortunately, another rental agency had a 15 passenger micro bus available for rental at a lower price.
review from
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5,2
Unsafe Vehicle
Cons: The vehicle had a very dark tint on all windows. Made it unsafe to drive at night. Also, the tires in the vehicle showed a lot of wear on the edges...those tires needed to be replaced long time ago. We had to buy a mandatory insurance policy that was almost 50% of the daily rental fee. They placed a $1,200.00 USD hold on my card for incidentals. Seriously? I did not intend to buy the vehicle...just rent it.
review from
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5,2
Not as agreed on reservation
Pros: Good service.
Cons: First, we dealt with Avis, not Budget, as the reservation said. Second, the reservation was for $20/day for 3 days, and it mentioned insurance was about $40. So I should have paid $100 overall. It clearly stated taxes included. Well no, taxes were $93, almost doubling the final payment. Third, the car was banged up an scratched all around. Not satisfied at all
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