10.0 ExcellentOct 2 2021
The rental was fairly new but had 52k miles on it, a bit worry some for an older female to be driving alone through different states. I would have preferred a new model.
6.0 GoodJul 5 2021
The staff was very nice and since they were closed on Sunday, and that was our drop-off day, it was very easy.The vehicle smelled like cigarettes and it was dirty.
9.6 ExcellentSep 27 2020
9.2 ExcellentAug 11 2019
Yes. Staff was great at both pick up and drop off location.Car was bigger, but didn't look like it was cleaned well.
2.8 MediocreFeb 23 2019
The staff was not friendly and was very unhappy with the vehicle kept having to put air in tire and car pulled to leftEverything
10.0 ExcellentAug 17 2018
Prompt services and make things easy for the process.
2.0 MediocreDec 18 2017
No careThe website only stated that the cr fit card used to book the rental needed to be present upon pickup. I paid for the car and registered my uncle as the driver. They would. Or let him take the car unless I drive to hertz.....I was at work and unavailable to leave. So we lost $75 because of coarse the car had alr day been paid for at that point! Kayak or hertz charged my card with in 12 hours of the online booking!!! But still no car on the 15th!!!
3.6 MediocreNov 22 2017
Terrible ExperienceWas supposed to travel to NH to help my father after a surgery. Found out the day after renting (as I was in route) it was no longer necessary to come, my stepmother was going to be available to help after all. Called Hertz to notify them I would be returning the car early and was told no (0) refund would be returned cause I fully prepaid. I do not recall seeing this policy while renting, nor on the any website as I researched after being told this. Absolutely ludacris policy and I will never use Kayak, Expedia, nor Hurtz again. Also, via social media and word of mouth I will be letting others know how I was treated and of my displeasure.
10.0 ExcellentOct 17 2017
Clean vehicle, close to what I wanted.Cars shown on line are much different than what's available.
4.4 OkayApr 17 2017
Horrible billing and customer serviceWhen I asked to extend the rental period by three days, they did not tell me that this would void the kayak agreed to rate, and that they could now add a 15% tax and a $12/day late fee. They did not tell me that I had to turn it in by 0900 or get charged a whole extra day. On the phone They told me it was $36 extra total, which was wrong. But would not trust me when I complained when I got the bill. They said there was no way to prove what the Hertz rep quoted me on the phone.