3.9 MediocreSep 21 2021
We got a great deal on the rental at an enterprise on “airport road”. Unfortunately, that was NOT the enterprise actually AT the airport. So my wife, my fifteen-month-old, our copious luggage and our carseat were all stranded, the place we had our reservation at had just closed, and we were told we’d have to take an Uber to our hotel, then another Uber the next day to pick up the car from the proper location. Embarrassed, we accepted the expensive mistake, and started looking into getting an Uber that could fit all our bags (probably a minivan? Probably a hundred-dollar ride?) But just as we were reeling from TGAT sticker shock, lo! The enterprise representative had returned with a solution just for us! They had a minivan there we could rent. We were so relieved at avoiding the expensive Uber, we didn’t think to ask the cost of the minivan, and it wasn’t mentioned. As it turns out, that was an EXPENSIVE mistake on my part. After signing the paperwork, our budget reservation (at $70/day) had suddenly turned into a $200/day disaster. I should have said something, but I was too stunned and embarrassed and it was too late—I’d already signed. But MAN! Talk about a bait-and-switch! I know… it’s my fault for mixing where I had to be to pick up the car, and it’s my fault for signing without asking the price first, but that doesn’t stop the whole thing from feeling predatory and kinda gross, not to mention personally pretty traumatizing. Now, to be fair, everything ELSE about the car rental experience was excellent and I have zero complaints. Return was a breeze, the car itself was fantastic, everyone was kind and the lady at the return even offered to drop the car off at the terminal, if that would make things easier with our child, but we declined, partially out of worry that it might include an extra charge of some kind. Nevertheless, the glossed-over, hand-waved cost-tripling was just too traumatic, budget-wise. I’ll be avoiding Enterprise, Alamo, and National in the future.
2.0 MediocreJun 14 2021
Car smelled. Service light and oil change light were on. Speedometer was not working. Impossible to get anyone on the phone to help me.
10.0 ExcellentAug 21 2020
6.8 GoodAug 6 2020
The process for both pick-up and drop-off were super quick and easy, despite obvious limitations with covid.They left me in the dark about my refund for my deposit for using a debit card at pick-up. Still unsure if and when I’ll be receiving it back.
10.0 ExcellentOct 23 2017
Be sure you get the right shop for airport pickupJake from the Airport Rd. office called to make sure I wanted his (Brainard Airport) office in Hartford, and not them more likely Bradley Airport in Windsor Locks, serving the Hartford area. Thay was going above and beyond and saved me a LOT of trouble. The Bradley shop honored the rate (with higher taxes) and were friendly and professional. I have been scammed by the Alamo/National tactics and highly recommend Enterprise over those two chains.Only that the website didn't make the location abundantly clear. The system should know that "Hartford" might mean Bradley and alert the buyer. That may be Kayak's problem, not sure.
10.0 ExcellentJun 26 2017
Another example of service that makes me come back!When I brought back the car I mentioned that it smelled of smoke, That was something I had not noticed when I picked the car up but as the week went on the smell got stronger. The young man helping me asked how he could help and I told him I would appreciate not having to pay the $50 fee for dropping the car off at a different location. He asked me to come to the office and the manager there gave me a $25 credit, she could not waive the entire $50 fee but she and her staff's response was so positive and so quick I was fine with the $25.
7.6 GoodJun 19 2017
Pick upPicking up after booking at Bradley Hartford airport was a bit of a hassle. When you book the car you book in Hartford but the enterprise courtesy van takes you to an enterprise in Windsor Locks. Their taxes are higher and they try to charge me $100 more. To pick up enterprise in Hartford was 15 minutes away and their courtesy van would not take me. However they told me I could call Uber. After a bit of talking back-and-forth he finally agreed to honor the price that I got.
10.0 ExcellentApr 18 2017
Awesome customer service at the Hartford airport location!!!
10.0 ExcellentMar 23 2017
Van rentalBarrington Johnson was very helpful. My circumstances changed a few times and he was very accommodating and professional.
10.0 ExcellentFeb 8 2017
Comfortable, heated seats, backup camera, sensors for line changing lanesI didnt as many miles to the gallon as I"d like. It was around 25 highway.