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One location in Rincon
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2,0 Poor
Nov 2020
Pros:
There were no cars available and no one even spoke to us- no one was at the counter and I learned about the lack of cars from other stranded travelers.Cons:
Have cars and customer service reps.9,6 Wonderful
Nov 2020
Pros:
Everything was easy, the staff was friendly10,0 Wonderful
Aug 2020
Pros:
Quick pick up with no problems or delays! Great vehicle for the money!Cons:
Nothing. It was excellent from start to finish!7,6 Good
Jul 2020
Pros:
Car was fine, clean and new. Pick-up was efficient. Turn in was super easy.Cons:
Rental vastly overpriced for cheap car and short-term rental from/return to same location. But no alternaives that were any better.10,0 Wonderful
Jul 2020
Pros:
Pick up and drop off was very convenient and smooth.Cons:
Nothing10,0 Wonderful
Jul 2020
Pros:
Rental and drop off was easy!One location in Rincon
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8,0 Very Good
Oct 2022
10,0 Wonderful
Oct 2022
6,0 Okay
Oct 2022
4,0 Mediocre
Oct 2022
2,0 Poor
Oct 2022
10,0 Wonderful
Sep 2022
One location in Rincon
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4,0 Mediocre
Mar 2021
Pros:
The Payless counter in Savannah is closed. A sign directed me to the Budget Rental Car counter which had a long line and only 2 agents. There were people standing around for hours waiting for a car to become available. We got lucky and didn't have to wait once we finally checked in, but the car we got was not cleaned. At that point, we had been in line for an hour, so we went ahead and took the dirty car. It smelled like sour milk, but at least it was the size we reserved and otherwise was issue-free.Cons:
More rental cars are definitely needed in Savannah!!7,6 Good
Jul 2020
Cons:
Payless does not have any employees working at the Savannah airport location. You have to go to Budget/Avis. Then they walk you all the way back to the Payless counter where they have to manually fill out paperwork because computers do not come up properly and the printer is broken. The employee that helped me was fantastic. Had she not been this extra time spent and nonsense would have been a terrible experience. There is no one to check cars back in for Avis/Budget or Payless. For Avis and Budget you can fill out mileage and put it in the box but for Payless you have to go back to Avis and budget wait in line and give them the key and paperwork. They should just add a Payless box. Had that line been longer I could have easily waited 20-30 min just to hand that to someone. The process is not well thought out.2,0 Poor
Jun 2020
Cons:
They did not have one single car available but still booked my $450 reservation turning me away from the rental counter after three tries. No upgrades, just said they had no cars and there weren’t going to be any no matter how long I waited.6,4 Okay
Aug 2019
Cons:
They allowed me to reserve a size car they didn’t have and had to be forced to upgrade because I needed the car urgently2,0 Poor
Jan 2019
Pros:
I still got a carCons:
I arrived at the counter during my reservation time and was told I didn't have a reservation. The attendant told me this was because I had used a third party vendor instead of the corporate website. The staff than told me it would be more than double the cost of my reservation for the same and rental length. I left the counter and called the number from my reservation. Provided my name and confirmation number. Everything was according to my reservation. The attendant assured me there was nothing to be done. I paid the day of price and am waiting for a response from Payless corporate.10,0 Wonderful
Nov 2018
Pros:
Made it easy and convenientOne location in Rincon
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8,0 Very Good
May 2021
Cons:
More inventory2,0 Poor
Apr 2021
Cons:
I arrived and you did. It have the car I reserved..... Almist ruined our vacation. On top of that you charged me a no show fee which I had to call to get reversed. I will never rent from Avis again8,0 Very Good
Oct 2019
Pros:
Convenient pickup and drop-off7,2 Good
Jul 2019
Pros:
Pickup was a long wait Drop off was easy The car was very basic equipped for priceCons:
Faster pickup Better selection of mini van2,0 Poor
Nov 2018
Cons:
Was unable to rent the car I reserved. Woman working at the counter was extremely rude and incompetent. She told me that I would have to wait 2 hours even though I already had a reservation. She refused to do her job and had zero customer service skills. I will never rent from Avis in the future.4,4 Mediocre
Oct 2018
Pros:
Rented an SUV. None available. Wouldn’t give us the pickup that was there. Ended up with a van.One location in Rincon
One location in Rincon
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8,0 Very Good
Apr 2021
Pros:
Staff was nice and drop off was super easy.Cons:
The pickup was a nightmare. Took over an hour to get car. All car rentals were in 1 line with only 3 people working.5,2 Fair
Jun 2017
Pros:
The car itself was niceCons:
I did not like the impersonal service and being sent to the back of the line when my corporate id did not work. The representative did not put any effort into figuring out my problem. I had to go on the website myself and figure out that I was an emerald club member and make an account, which was very simple. It took 45 minutes for me to get a car. Also, I thought the price was going to be lower than estimated since I reserved the car for 2pm -11pm but only used the car until 6pm. The price was actually more than estimated.10,0 Wonderful
Jan 2017
Pros:
Very nice employee10,0 Wonderful
Dec 2016
Pros:
It was an early drop-off so we just left the keys in the drop box. Couldn't have been more simple.10,0 Wonderful
Jun 2016
Pros:
Fast check in6,0 Okay
Apr 2016
Pros:
We arrived, and they had rented the car we had reserved. What's up with that?2 locations in Rincon
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2,0 Poor
Jun 2017
Pros:
NothingCons:
The reserved and prepaid convertible was not there, and they had no standard vehicles to move to. They offered a "similar" Cadillac SUV, but since the convertible was for beach cruising, that is not similar. They saw we paid for a convertible, but they had nothing for us. We canceled the entire reservation and booked elsewhere. For half the cost.2,0 Poor
Apr 2017
Cons:
I couldn't even pick up my car. Kayak did not notify me that I'd need a credit card, even though it was prepaid for on my debit card. I tried transferring my rental to a Hertz that would take a Debit card, as I was told to do, but no other store had an SUV, neither did it look like I could use a debit card. America is going debt free, rental companies, and that means there are a lot of people out there choosing to forgo credit cards. You're losing a lot of customers by not making this work.3,2 Poor
Apr 2017
Pros:
next to nothingCons:
a very long line for pickup as hertz did not have the promised cars available. caused me to have to hurry to appointment once i was given papers. no-one available in the lot to record problems (damage to front RIGHT bumper). accused of incurring damage that was preexisting upon my return. (amazingly, a traveling companion had the exact same experience (except LEFT front bumper) with the same type of car on the same drop off day.6,4 Okay
Apr 2017
Pros:
The car was great; pick up took longer than expected but drop off was easy and quickCons:
The price I was quoted online was much, much less than what I was ultimately charged (quoted $70, charged $170). Then they charged me for what I'd pre-paid upon reservation! Extremely displeased. Will never use them again.10,0 Wonderful
Mar 2017
Pros:
Counter agent was pleasant and efficient. Car was in clean and ready to go. Check out was quick.5,2 Fair
Feb 2017
Pros:
The counter stuff was extremely friendly and nice.Cons:
Going out to pick up the car was a little confusing. And they just handed me the key and sent me on my way. They didn't walk around the car to point out the already there damage (as there was quite a bit) and that worries me as I better not be charged for damage that was already on the vehicle prior to me getting it.One location in Rincon
One location in Rincon
Most popular car type | Mini |
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