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4 locations in Richmond
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Reviews
10,0 Wonderful
Aug 2020
Pros:
Super easyCons:
A hybrid2,0 Poor
Jul 2020
Cons:
I got a text from Enterprise saying that there were no cars available from the location that was closest to me. Even though I reserved it through Kayak stating that the car that I reserved was available. Sucks. I canceled the reservation, went elsewhere.2,0 Poor
Jul 2020
Cons:
The pick up location, I had to drive 15 minutes to pick up from other location. The car was dirty and smelled like smoke. No cafe in the world to try and make it better.2,0 Poor
Sep 2019
Cons:
Did not have any vehicles available when I showed up, had to rent a vehicle through Budget, have not issued a refund yet.7,6 Good
Jul 2019
Pros:
I liked the car and that I could drop it off on SundayCons:
I found some items in the car that were left from the previous person10,0 Wonderful
Jul 2019
Pros:
Staff was great, friendly, helpful and professional.2 locations in Richmond
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10,0 Wonderful
Jan 2021
Pros:
Yes2,0 Poor
Oct 2020
Pros:
Nothing. Told me they didn’t haven’t care.Cons:
Not being extremely rude, and announce they have the right to cancel my reservation at Hertz if they don’t have cars even though it said they do online. Multiple other car agencies said they do not have cars available. Hertz said they did and the man at the desk was very rude and unhelpful.2,0 Poor
Aug 2020
Cons:
Poor poor poor. Everything is poor.4,0 Mediocre
Jul 2019
Pros:
Absolutely nothing was positive about this experience.Cons:
The Albany Hertz: horribly understaffed with TERRIBLE service. Car rentals usually require some amount of patience, but this place is horrible. The phone rings off the hook, the wait is at least an hour, and they are totally understaffed.2,0 Poor
Mar 2019
Pros:
NothingCons:
Everything4,0 Mediocre
Nov 2018
Cons:
I rented a car from Wednesday thru Sunday for a specific amount of money. When I picked up the car I was told they were closed Sunday and I would be charged for an extra day till Monday. They said if I had a problem to take it up with the on line place I rented it with.One location in Richmond
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10,0 Wonderful
Jun 2019
Pros:
Friendly service, nice vehicles10,0 Wonderful
Jun 2018
Pros:
Service at the location was excellent. Vehicle was excellent.6,4 Okay
Apr 2017
Cons:
We called corporate office to extend reservation, and they said we were all set. We had our doubts because the girl my boyfriend talked to seemed confused. When we called the local drop off location, the next day. they said they had no extension on file and charged us a late fee.2,0 Poor
Aug 2016
Cons:
I was not made aware that a credit card was needed for rentals nor that a soft credit report would be pulled.One location in Richmond
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10,0 Wonderful
Mar 2019
Pros:
easy and clean carCons:
N/a4,0 Mediocre
Apr 2017
Pros:
easy to get the carCons:
made me buy a second insurance even though i expressed i had already bought a third party one through the booking site did not tell me when the store was closing on the day of my return so i had to pay for an additional day10,0 Wonderful
Feb 2017
Pros:
Friendly service! Affordable pricing! Overall very pleased!Cons:
No complaints whatsoever!6,4 Okay
Apr 2016
Cons:
The drp off at Berkeley was not quick. The only reason I got someone to help me faster was because someone was interested in renting the car I was returning.One location in Richmond
One location in Richmond
Most popular car type | Mini |
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