|Pick-up location||Paso Robles|
Cons:We had a communication problem, I stated several times that I have my own Insurance, AAA and have additional coverage on my American Express Card. Very disappointed and I assure you that I will tell EVERYONE THAT I know not to use you guys!!!
Cons:Carpet on drivers side had a worn hole under the gas pedal. Rubber mat would have been good
Cons:Didn’t have the truck I reserved.
Cons:Didn’t have the truck I reserved
Cons:Enterprise is the worst ever
Pros:The staff here is absolutely awesome, super friendly and very accommodating.
Show reviews that mention
Pros:Staff was wonderful, easy to work with. Excellent experience
Cons:There was no radio No way to hook up my phone to Bluetooth
Pros:Super helpful and friendly staff. Easy drop-off. Very clean and new car. Loved the car!
Cons:Nothing. It was my first time renting a car and they made it so easy. You will remain my first choice should I need another rental car.
Cons:Lady was horrible when I dropped off the car
Cons:Customer service on drop off could have been better
Pros:Staff was helpful. I had reserved at another location away from the airport. Staff found a car for me at the airport.
Cons:Maybe clearer that location is not at the airport. It's possible it says that and I missed it.
8,8 Very Good
Cons:Rental pick up location was very hard to find
Pros:Suzie always goes the extra mile to help you,
Pros:When I finally did get a car, it was clean and service at the new location I had to go to was efficient and friendly.
Cons:I was called one hour before my scheduled pick up time (12pm) and was left a voicemail simply confirming my pick up time at 12pm. I happened to call back just to be courteous, and luckily I did because I was then told they did not have a car for me, but they *might* have one at 5pm. They said this as if it were no big deal at all. When I said that was not going to work for me, and requested that they find me a car in the area at a different location, I was told I would receive a call back in 5 minutes. The woman on the phone was extremely rude, unapologetic, and interrupted me repeatedly. A half hour later I had not received a call, so I called to follow up and was informed they had found a car for me, but apparently they had forgotten to call me back to tell me. I was told at this time that my car would be a minivan and not an economy car as I had requested. After arriving at the new location, I asked if they by any chance had an economy car, and was told oh yes no problem of course we do. I'm very confused about why this happened. I was offered no explanation, and was ignored when I asked for one. I was never apologized to and was treated as if this is a regular occurrence. I had scheduled my pick up a week in advance, and had several people depending on my being able to pick up the car at 12pm. This whole experience left me speechless. I have never experienced such poor customer service, and don't feel that I brought this on as I was extremely polite and respectful through my entire interaction with all Avis staff I encountered. I was offered no compensation for the stress and inconvenience of this ordeal and would like a response from your customer service department. Thank you.
Pros:The car was a Prius, very clean, new and quiet. It got great mileage.
Cons:We were scheduled to pick up the car at 5pm. We get a call at 4:45 pm saying they close at 5 pm, so they wanted to make sure we would be there. We would have preferred to know this ahead of time, and we would nave scheduled an earlier time. Then, when we were dropping off the car, the amount charged was $55 dollars more than originally quoted. Luckily we caught it and questioned them about the discrepancy. They then apologized and said "the computer" had automatically charged the default price. They fixed it. Just be careful that you are being charged the correct amount!
8,0 Very Good
Pros:Value, pickup/dropoff lovations
Cons:Agent at pickup location asked me to go to their other location 5 miles away to get the class of car I reserved (compact). I said I was unwilling so they begrudgingly upgraded me. Car smelled of smoke.
Pros:Leticia N. who works at San Luis Obispo Budget at Broad st. was awesome !! She was alone and the place was busy, she got all customers taking care of in a timely and professional manor... Neil Reali
Pros:The price was about the only thing I liked
Cons:The pick up was a nightmare. I had to cross the highway with a suitcase and no sidewalks. The directions to the pick up weren't clear at all. I walked around forever before I actually found the right building. Then my car wasn't ready. The whole process took an hour and a half.
Cons:everything. a terrible experience
Cons:They gave away my car before I landed and did not provide me with any alternatives
Pros:Nice staff and great manager
Cons:We were to drop our car off at 12:30 but no one was there, out to lunch. Also tire had a slow leak we had to contend with