10.0 ExcellentFeb 22 2019
Pros: Staff was helpful. I had reserved at another location away from the airport. Staff found a car for me at the airport.Cons: Maybe clearer that location is not at the airport. It's possible it says that and I missed it.
8.8 ExcellentOct 5 2018
Cons: Rental pick up location was very hard to find
10.0 ExcellentApr 16 2018
Very thoughtful and kind servicePros: Suzie always goes the extra mile to help you,
5.2 OkayFeb 16 2018
They cancelled my reservation one hour before pick upPros: When I finally did get a car, it was clean and service at the new location I had to go to was efficient and friendly.Cons: I was called one hour before my scheduled pick up time (12pm) and was left a voicemail simply confirming my pick up time at 12pm. I happened to call back just to be courteous, and luckily I did because I was then told they did not have a car for me, but they *might* have one at 5pm. They said this as if it were no big deal at all. When I said that was not going to work for me, and requested that they find me a car in the area at a different location, I was told I would receive a call back in 5 minutes. The woman on the phone was extremely rude, unapologetic, and interrupted me repeatedly. A half hour later I had not received a call, so I called to follow up and was informed they had found a car for me, but apparently they had forgotten to call me back to tell me. I was told at this time that my car would be a minivan and not an economy car as I had requested. After arriving at the new location, I asked if they by any chance had an economy car, and was told oh yes no problem of course we do. I'm very confused about why this happened. I was offered no explanation, and was ignored when I asked for one. I was never apologized to and was treated as if this is a regular occurrence. I had scheduled my pick up a week in advance, and had several people depending on my being able to pick up the car at 12pm. This whole experience left me speechless. I have never experienced such poor customer service, and don't feel that I brought this on as I was extremely polite and respectful through my entire interaction with all Avis staff I encountered. I was offered no compensation for the stress and inconvenience of this ordeal and would like a response from your customer service department. Thank you.
7.2 GoodOct 12 2017
Great car, but trouble with price being changedPros: The car was a Prius, very clean, new and quiet. It got great mileage.Cons: We were scheduled to pick up the car at 5pm. We get a call at 4:45 pm saying they close at 5 pm, so they wanted to make sure we would be there. We would have preferred to know this ahead of time, and we would nave scheduled an earlier time. Then, when we were dropping off the car, the amount charged was $55 dollars more than originally quoted. Luckily we caught it and questioned them about the discrepancy. They then apologized and said "the computer" had automatically charged the default price. They fixed it. Just be careful that you are being charged the correct amount!
8.0 ExcellentAug 23 2017
Not badPros: Value, pickup/dropoff lovationsCons: Agent at pickup location asked me to go to their other location 5 miles away to get the class of car I reserved (compact). I said I was unwilling so they begrudgingly upgraded me. Car smelled of smoke.
5.6 OkayDec 26 2016
I would go elsewherePros: Pick up and drop off was very easy. Car was clean.Cons: Car was not in good shape mechanically, and the customer service was unfriendly.
8.0 ExcellentDec 13 2016
Great servicePros: Good customer service, fast and painlessCons: They alway try to sell you insurance.
9.2 ExcellentOct 1 2016
Cons: Car wasn't clean inside. Some trash left from previous renter I supposed.
6.0 GoodAug 29 2016
Location and carPros: PriceCons: The location on the website is WRONG. Totally unacceptable. It took me an additional 10 minutes to drive around confused, park, look up the phone number, then back track to the correct location. Ford Focus = terrible car