When I showed up to pick up my vehicle, the Budget agent informed me that he had no one-way rentals available even though I had made the reservation 10 days earlier through Kayak. He told me that they are a franchise, that he cannot control Kayak or it’s website, and that if I wanted a one-way rental, I would need to go to the airport. I explained that I intentionally made the reservation at an off-airport location so as to avoid the airport hassle. By Budget not informing me of this dilemma the time I had made my reservation 10 days earlier, my hands were strapped, and I had to instead purchase a one-way flight at the last second to go home (from LAS to PHX on Southwest for $279 and a day later). It appears that Kayak and Budget have a communication malfunction, and as a result, I have zero confidence in ever trying to rent from Budget again. If Budget would offer me a free 3-day rental to win back my trust and make amends for the unplanned expense and hassle that they caused me, I would consider giving them another chance. I will not accept a token marginal discount.
Had a scare as they called and texted and told us they had no cars!!! Then we went to the airport and everything went great! Tell Budget to NOT scare customers like that!!!
VERY UNHAPPY WITH THE VEHICLE I WAS FORCED TO GET. Everything relating to the reservation indicated I was getting a Hyundai Accent or similar. When I arrived at the pickup location (that I had to Uber to from the airport) I was told they don't have that kind of vehicle at that location and all they had was a Jeep Compass. I chose my vehicle based on unlimited mileage and MPG. The Jeep has an estimated highway MPG of 32 and the Hyundai has an estimated highway MPG of 41 - the 9 MPG difference cost me an estimated $35 more in gas purchased. Additionally, not being accustomed to driving a larger vehicle made it uncomfortable when maneuvering. If I had known what Budget was going to stick me with, I would have selected a different rental car company.
It was quick, efficient and very pleasant. My drive to my destination was great. However, upon arriving to my destination, the computer lit up and said engine failure. I called the 24 hour road assistance phone number. The woman asked me a few questions, she put me on a very brief hold, she had a tow truck on its way to pick up the vehicle. He was there in less than 30 minutes and gave me a ride to the nearest airport. He escorted me to the counter and spoke with manager. He left and I got a replacement vehicle and I was on my way in 20 minutes. I was so impressed with the efficiency and no hassles. This entire process was less than 2 hours including drive time. Bravo to your entire team from beginning to end. I am your customer for life. I will share this experience with my friends and family. It was stress free and amazing. You couldn't have done any better. It was perfect.
My you told visa to charge me $565.oo......your actual charge and receipt was $365. But after 3 hours trying in the phone it is now correct. The car was very nice.
THere was no car at the location! I had to wait almost 2 hours to get a car that was returned.
