7.9 GoodOct 12 2021
There were no vans on site when I arrive, the agent with National\Alamo inform my Enterprise agent that she had just gotten a van in. The van was washed and given to me. This was excellent merging of the three rental companies.
6.0 GoodJan 12 2021
Drop off was quick and easy.The place was hard to find! It was behind a strip mall with no signage on the street. The inside of the car could have been cleaner especially during Covid. We had to wipe everything down with sanitizing wipes before our trip.
2.0 MediocreSep 18 2018
HORRIBLE EXPERIENCENOTHING!Booked online during travel. Got confirmation. Then called to confirm location was at airport. Reached destination airport to be told wrong location... AND NO CAR at any location because they called me and because I didn’t answer res was cancelled. I’m flying... that’s why I needed a rental car?!?!?!!! Agents at desk just did not care at all. Will never use the brand again ever!!!!!!
2.0 MediocreJul 22 2018
They cancelled, charged me and then I had to call 4 times for my $The fourth person I finally got to help me receive my money why backThe fact that I made a reservation. They called me to cancel it. Told me I would not be charged. Charged me fully then only gave half of my money back due to cancellation ! ( which they did due to lack of cars) then took me a week to receive the rest of my money.
2.0 MediocreJun 23 2018
Never got the car. You cancelled my reservation. Worst service ever.
2.0 MediocreJun 9 2018
Didn’t happenI got a reservation through Kayak only to find out an hour before I was to pick up the car, that they didn’t have any. So that was awesome!
2.0 MediocreMay 23 2018
Hertz called me 30min before my reservation and cancelled on me.They cancelled my reservation
5.6 OkayDec 5 2017
The car was clean and in good working condition.They did not have a vehicle available in the class I reserved, so I paid for an intermediate car and only got an economy/compact car. They comped my gas, but I didn't even get any notice so I could choose a different company that had the car I wanted. When I made the reservation, it said something about "checking availability" when I picked the class of car I wanted, so one would assume that meant the company only rents what it knows it will have at the scheduled pickup time.
6.0 GoodSep 23 2017
When I booked this rental, it was for the Springfield airport pickup and drop off but when I got there, it wasn't and I had to go to town to get it and then pay an additional $5 to drop off at the airport when I left. Talk about a waste of my vacation time!!!
10.0 ExcellentSep 21 2017
The pick up and drop off was fast and friendly. The car did great. Was overall a great and easy experience. I recommend Hertz when renting a car!!