Pros:Everything was good!
Pros:Very friendly staff easy process.
Cons:The truck I rented still had a lingering cigarette odor in the interior. Other than that no problems.
Cons:Rules of car rental were stressed upon check-in along with cleaning fees associated for smoking or pet in the car. My mother had just been hospitalized and I was in a hurry to begin my 310 mile trip. The car smelled rancid but I didn't have time to do anything else. I drove with windows cracked open and at times all windows all the way down. Very strong cigarette smoke permeated the car. Obviously it had not been cleaned enough after the last rental. Upon return of the car and discussion with Mgr, a discount of one day's rental was refunded. Cars that smell like that shouldn't be on your lot!!!
Pros:Great value and car.
Cons:Too much time trying to upsell to different car and services. No time demo car features. We never did fully understand the cars sound system, had to pull owners manual for cruise control operation, lot of dash board info displays but did not take time to review owners manual to learn how to use. Brief demo of such functions would add value.
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Cons:I never got a car. The reservation was made the same day and the girl told me that there was not enough time to get a car there. I was then put on a waiting list at both locations in Owensboro. I never got a call about the reservation even the next today. Was in Owensboro, KY visiting, with no car for the weekend. I would have expected at least a call the next day. At that point, there was no reason to get a car because I was leaving town Monday. I have rented a car many times before in my travels back to Owensboro, and never experienced this. I was very disappointed and had to change many plans due to not having a car available.
Pros:Staff was friendly and informative.
Cons:Car could have been a little cleaner. Big nothing major. Car could have had a few more bells and whistles.
Pros:Staff was very professional, friendly and helpful...greeted me promptly and had us on the road in no time.
Cons:Inside of windshield was very dirty...otherwise was a great deal.
Pros:The experience was a quick check in. They even brought us back home after dropping the car off which was very kind of them.
Cons:Wasn't advised upon making reservation that for out-of-state rental (KY), a major credit card is required. I don't have one and wasn't able to have a vehicle although I have rented from various companies including Enterprise many times with my Debit card. I could not visit a relative who I was trying to surprise. VERY DISAPPOINTING!!!!!
Pros:Used the same Enterprise location as ~ 14 months ago as my car was in the body shop for repairs again. Just as in late 2015, they picked me up at the shop on schedule, had a car ready and waiting, and dropped me back at the shop at the end of the rental period. All for very good price. Next time I will go up one vehicle size class, but that my my own fault.