2.0 MediocreApr 9 2018
It was freezing cold out and we walked to our Thrifty rental place andNothingThe place where we rented the car had been closed for 3 months. We are very very disappointed. Walked in the freezing cold and wasn't able to have a car to start our vacation off with very disappointing. Was never told.
2.0 MediocreMar 15 2018
Rental did not existI got to the counter and was told that Thrifty had not had a presence at the Syracuse airport for several months. I had a panic attack, then booked another car with a different search tool. I won't use Hotwire or Kayak again
2.0 MediocreFeb 21 2018
Thrifty Car Rental at Syracuse Airport CLOSEDMade reservations on 1/21/18 for rental dates of 2/16 to 2/20. When we arrived at the airport on the morning of 2/16, we were informed by other car rental agencies that Thrifty had closed up permanently about a week prior, not only at the airport location but at all locations that the one franchisee/owner operated. We were not informed by any means, which left us scrapping for another car. We were able to obtain one through Budget/Avis, but unfortunately we were unable to get the size car we wanted. Any car is better than no car, but had the Thrifty franchisee/location owner informed us at the time they closed, we would have been able to search out a car from another agency. Poor management and ownership representation. Would like to give ZERO stars.
6.4 GoodDec 16 2017
staff and check in were smooth.It was a snowy day and the vehicle had inadequate tires for the conditions.
3.6 MediocreNov 27 2017
Should have driven my own car and risked breaking downBluetoothI paid almost $400 for 3.5 days. If the car was at least midsize it would have been almost worth it, but it was a tiny compact Ford Fiesta and I felt carsick the entire time driving it! Mind you this was almost $400 without ANY coverage. $25 extra per day because I’m under 25 years old. I will never rent from thrifty again.
2.0 MediocreOct 31 2017
PoorThe place never let me get it because he claim i yelled at him he was very racistNever got a chance to drive it
2.0 MediocreOct 25 2017
No car despite reservationnot one thing.We arrived to the airport only to learn that there was no car available for us despite holding a reservation for weeks. No notification. No offer to remedy the situation. Terrible service. Will never use Thrifty again.
4.8 OkayOct 18 2017
When I got there the price that you quoted for both days was only valid for day 1. Ad then when I extended by a day,it was raised again. Most other car rentals I have used get the chargecorrect up-front.
3.6 MediocreOct 17 2017
Bait and switchRate advertised when booked was special, "compact" - to be a vehicle "compact or larger" to be determined upon arrival. Upon check-in attendent said that rate was for whichever vehicle they have the most of, which in this case was 12-passenger vans. Driving a 12 passenger van was a rediculous option for my purpose, so I asked for a compact vehicle. She said they had none. The only other viable vehicle available was a luxury, which they said they would discount. Cost ended up being $310 instead of booked rate of $120. I'm very unhappy and diasappointed. Also after getting vehicle I smelled, and noticed marijuana crumbs on center console storage area.
10.0 ExcellentOct 17 2017
Satisfied customerVery friendly and helpful people. The car was excellent and the cost reasonable.Nothing