Mini |
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Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
Hertz
3,8
Mediocre
35 reviewsCleanliness
4.7
Comfort
4.7
Pick-up/Drop-off
4.3
Value for money
4.3
2 locations in Opelika
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Reviews
4,0 Okay
May 2021
Pros:
There was a vehicle for me to use.Cons:
The reservation although confirmed, was not ready. Staff at pickup were rude and short because my pickup was scheduled for 6pm, and they were ready to leave for the day at 6pm. I was told there was no vehicle like the one I had reserved, but they were willing to place me in a sedan. They handed the keys over, told me the total charge without explaining the break down and sent me on a hunt for the vehicle. It took me 10 minutes to find it only to see that the cleanliness sticker had been left torn from the previous rental trip. The car was not cleaned and it did not have a full tank of gas. There was no use going back to the counter since the staff was out the door before I could collect my baggage and follow. The drop off was smoother although I wasn't able to really talk to anyone about my concerns for billing. They had me drive up and leave the vehicle in a return line.4,0 Okay
Apr 2021
Cons:
The car served it purpose but was not confortable for a long drive and with only 50K miles it felt like it needed retired.2,0 Mediocre
Mar 2021
Pros:
The vehicle was fine.Cons:
I dropped the car off on the day it was due. I went inside and handed the keys to the attendant. After three days I started getting calls that my vehicle was overdue and I needed to return it. I was on vacation and was on the phone for a long time. I was informed it would be taken care of. The calls continued for 3 days. I called the company several times during my VACATION. After asking for a supervisor and telling them I was tired of being harassed, the calls finally stopped.6,0 Good
Mar 2021
Cons:
The line at the terminal took forever!!!!!!!! The process should be streamlined and add some people behind the counter. I stood in line for nearly an hour. Totally unacceptable. Other than that everything was very favorable.4,8 Okay
Aug 2020
Pros:
Friendly staff, quick transactions.Cons:
The car had not been cleaned. The car, a Ford Fiesta, smelled like cigarettes and had a dirty bandaid under the front seat.2,0 Mediocre
Jul 2020
Cons:
They did not even have a car available for me even though i booked it a month in advance.Alamo
10,0
Excellent
14 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
8.0
Value for money
10.0
One location in Opelika
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10,0 Excellent
Aug 2019
Pros:
staff super friendly at both ends drop off easy everything was perfectCons:
Nothing2,0 Mediocre
Mar 2018
Pros:
NothingCons:
The fact that I was denied my rental. If you accept a debit card and my card clearly says debit on the front of itchy can you not accept it.7,6 Good
Sep 2017
Pros:
Liked that the car was fast and reliable.Cons:
The price. We didn't get the deposit money back.8,0 Excellent
Aug 2017
Pros:
I liked that they were professional and gave me a free upgrade.Cons:
Added fees without prior notification on website.5,6 Okay
Jul 2017
Pros:
value for moneyCons:
cleanliness of the vehicle very dirty with spots on the seats plenty of scratches on the outer surface of the vehicle and the vehicle smiled.10,0 Excellent
Jul 2017
Pros:
Simple drop offNational
4,4
Okay
4 reviewsCleanliness
5.0
Comfort
6.0
Pick-up/Drop-off
3.0
Value for money
5.0
One location in Opelika
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Reviews
2,0 Mediocre
May 2021
Pros:
Sadly, this was a business ending experience for us!Cons:
We needed an SUV-sized vehicle for our trip to a high school graduation (we were transporting a large item to a family member). My wife made the reservation in MARCH for an SUV to be used at the tail of May. The day before our rental, my wife went to the rental company to ensure we were going to get the size vehicle we reserved. NONE WERE AVAILABLE! We had to scramble and borrow a neighbor’s SUV. We will not go with the company in the future!6,8 Good
Jul 2020
Pros:
Part of the staff were helpful, the part were terribleCons:
When we got there, they didn’t have a premium SUV, the biggest was a 5 passenger, since there were 6 of us that wAsnt going to work. They didn’t offer a solution, told us we would have to take two cars. Finally a van magically appeared. Lots of my time was wasted!!! I will never ever use kayak again2,0 Mediocre
May 2021
Pros:
Sadly, this was a business ending experience for us!Cons:
We needed an SUV-sized vehicle for our trip to a high school graduation (we were transporting a large item to a family member). My wife made the reservation in MARCH for an SUV to be used at the tail of May. The day before our rental, my wife went to the rental company to ensure we were going to get the size vehicle we reserved. NONE WERE AVAILABLE! We had to scramble and borrow a neighbor’s SUV. We will not go with the company in the future!6,8 Good
Jul 2020
Pros:
Part of the staff were helpful, the part were terribleCons:
When we got there, they didn’t have a premium SUV, the biggest was a 5 passenger, since there were 6 of us that wAsnt going to work. They didn’t offer a solution, told us we would have to take two cars. Finally a van magically appeared. Lots of my time was wasted!!! I will never ever use kayak againEnterprise
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
6 locations in Opelika
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Reviews
10,0 Excellent
Apr 2017
Pros:
The service was outstanding8,0 Excellent
Nov 2016
Pros:
Rate was fair. ATL drop off went above and beyond.Cons:
Windshield was cracked and AL office would not answer phone to discus. Ended up turning around and backtracking 20 miles to make sure the damage had been noted.4,4 Okay
Nov 2016
Pros:
Great gas mileage on the car. Ended up with a Hyundai sonata Drop off was quickCons:
Car was dirty. Wait for pick up was about 2 hrs8,8 Excellent
Oct 2016
Pros:
Pick up went incredibly smooth and fastCons:
The rental lot is not nearly as clearly labeled as other locations.5,2 Okay
Feb 2016
Cons:
Customer Service at the airport was lacking, no one to check in the car or issue a reciept.10,0 Excellent
Apr 2017
Pros:
The service was outstanding8,0 Excellent
Nov 2016
Pros:
Rate was fair. ATL drop off went above and beyond.Cons:
Windshield was cracked and AL office would not answer phone to discus. Ended up turning around and backtracking 20 miles to make sure the damage had been noted.4,4 Okay
Nov 2016
Pros:
Great gas mileage on the car. Ended up with a Hyundai sonata Drop off was quickCons:
Car was dirty. Wait for pick up was about 2 hrs8,8 Excellent
Oct 2016
Pros:
Pick up went incredibly smooth and fastCons:
The rental lot is not nearly as clearly labeled as other locations.5,2 Okay
Feb 2016
Cons:
Customer Service at the airport was lacking, no one to check in the car or issue a reciept.Most popular car type | Intermediate |
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