|Pick-up location||New Kensington|
Pros:Pleasant transaction, free upgrade because requested car was not available.
Cons:Always waiting while 1 person works, 2 others talk to each other instead waiting on more customers. No choice of cars.
Cons:You guys were absolutely wonderful. Kayla was accommodating and kind and a genuine asset to your company. She had a coworker as well and I forget her name and I apologize but she was wonderful as well
Pros:Friendly staff.really enjoyed driving this car.
Cons:I arrived to pick up my car at 1:00pm on 10-07-17 the front door was open but no one was in office. there was a sign on the counter stating they would be back in 5 minutes and call the number for assitance. we waited 20 minutes and called the number and it rang in the office we were standing. i walked outside and went into a open garage and found a person working and asked where the hertz attendant was, he stated he worked for the car dealer and that hertz leaves at 12pm on saturdays.I went back and called the number again and again it rang in the office we were standing. W e were panic, we were due to leave on our trip early sunday morning. W e called around and found that AVIS could get us a car for our trip. We went to the AVIS office at 2pm ( and they were open) and rented a car for our trip and left on time.
Pros:the price was fair. the check in was pretty quick. car ran very well with no issues.
Cons:The car .was dirty when it was brought out to me, i pointed this out and they did take it back and vacuum it out.
Pros:The rep, Desiree, was so friendly and helpful. I had booked to the wrong location in PIT and she took care of it very quickly and really so warmly.
Cons:The line took quite a while to move through before I got there. Not sure what took so long.
8,8 Very Good
Pros:I had to postpone my tripback to the USA and needed a new rental I was able to book this one right at the airport with a rate better than my previous rental
Cons:The car was a lil beat up but hey It took me from Point A to Point B
8,0 Very Good