Pros:Jay and Al where very professional from being to end.
Pros:Never got the vehicle. You all did not tell us that all the vehicles were rented out....
Cons:Contact customer and tell them something v/s letting them go to the place and there is no vehicle. Will never use Kayak again...
Cons:I made a reservation and paid $25 (both ways!) to travel by Uber from airport ATL to the off-airport store. Enterprise had no cars that day and may have some the next day and advised I could wait. They took my reservation and wanted me to wait after taking and confirming my reservation? Are you kidding. I would like a refund of the $50 it took to travel round trip from ATL. Until I develop Alzheimer's and forget this incident, I will never rent from Enterprise again. Never! Ever!
8,8 Very Good
Pros:Easy pick up and drop off.
Cons:Deposit is held for too long. I have yet to receive my $200 Deposit.
Pros:The car upgrade they gave me.
Pros:We had to wait 30 min for our car to be ready, despite having a reservation.
Cons:We had to pay over $90 just to rent a car for 24 hours - not a great value.
Pros:Everything. Very smooth and quick process.
Cons:Nothing could’ve been better!
Pros:missed the pickup time . Unable to rate this experience because it never happened
Cons:the times should be listed for the locations. This location closed at 12pm and my reservation was for 12pm
Pros:Bryan was very friendly
Cons:Made an appointment for 11, I arrived at 10:35. To help speed things up before I arrived I prepaid and checked in prior to. The guy at the desk was friendly and fast. His attitude was pleasant despite the fact he was alone with a lobby full of unhappy customers. After 3 hours of waiting, which made me super late for work, I finally got the car. I didn’t bother to look for scratches, dents, or dings.. I grab the keys and left. Chances of me using this location again... slim to none.
8,8 Very Good
Pros:Friendly staff was a little wait to get the vehicle, but overall was an in and out experience.
Pros:We made reservation 4 weeks in advance and paid then. When we arrived to pickup the car, they had rented it to someone else and had no other vehicles to rent us.
Cons:Manager would not speak with us. Very unprofessional behavior by their employee. Will never use Hertz again. They did not succeed in ruining our vacation!
Cons:Went to go pick up the car turns out they didn’t have it. Since we booked through kayak and not directly through hertz, couldn’t get a bigger size vehicle and told us to contact kayak instead.
Pros:Staff was very friendly and efficient. I will definitely use them again!
Cons:We live in Griffin and did not know their policy of must be resident of ATL, have 2 bills to confirm address and don't accept debit cards! We do not use credit cards.
Cons:I booked a rental vehicle 2 weeks in advance and 1 hr before I was supposed to pick up they called me and told me they had no vehicles. I was supposed to leave at 4:30 am the next morning and all rental companies close to me closed in an hr. I had to make a lot of calls and could only find a vehicle 1hr away for more money. Extremely dissatisfied
Pros:I did receive a phone call notifying me.
Cons:No cars available to honor reservation. I did receive a phone call about 30 minutes prior to my reserved pick up time notifying me of the situation. Not much help when you need a car though. No attempt to help me secure a rental with another company, no assistance at all.
Pros:I paid $45 dollars. And I still don't know why. On Avis rent a car pay again . They didn't know why.
Cons:Being my vehicle would be there at 12pm, was there at 11;30 am told to come back at 12;00. Came back 12;00 no vehicle. Agent then told me it would be 45 minutes Late. Had to leave was on a tight schedule planned months before. Recieved call from agent at 1;17 pm that vehicle had finally arrived. I should have been notified at 11;30 the vehicle was not going be there. Will never rent from this office again. Had to rearrange whole vacation schedule at the last minute on thanksgiving eve.
Pros:Customer Service was great.
Cons:The car outside was dirty... Had to get a car wash