2.0 MediocreFeb 24 2021
Pros: Nothing.Cons: The location I was given to pick up the car was closed, and had been for months. The next closest Hertz did not have any cars available. I had to go to another car rental company entirely. I don't know how the system allowed me to make a reservation here. I had to spend an hour on the phone afterward to be sure I got a refund for the whole ordeal.
2.0 MediocreJan 19 2021
Pros: I had the worst possible experience. Hertz, Priceline, and Kayak allowed me to book a car for pickup at noon. I arrived at the Hertz location and was told it closed at noon, so they would not give me my car. I received no communication of this. What a horrible experience.Cons: Not being given the option to pick up a car at noon, if the office is not open at noon.
4.0 OkayDec 18 2020
Pros: Quick job doneCons: Stuff’s attitude
4.4 OkayOct 17 2020
Pros: The value was good. The vehicle was comfortable (a Dodge mini-van).Cons: We had to wait for over 1.5 hours to pick up the vehicle, as the car was not clean when we arrived for pickup. They supposedly had to wash it and clean out the inside. The outside was done with what looked like a muddy rag.
2.8 MediocreJun 20 2020
Pros: Absolutely nothing, they left me stranded with no van and I had to buy a last minute one way ticket.Cons: The staff could have given a damn, lifted a finger and helped me instead of not caring one bit. It's no wonder hertz is going bankrupt.
5.2 OkayDec 6 2019
Cons: Manager did plan for a car of the class (luxury) that is reserved and pre-paid. However, car was to be brought from another location and did not make it in time. No luxury fur me! He did his best to deal with it- but I did not get the car I reserved, and was there fir an hour! No kine... just took so long to deal with because the driver /transport was missing, should have been back and did not answer several calls from manager. Big foul up. Do not appreciate it. Booked luxury class for a reason... an suv is not an upgrade from luxury.
8.0 ExcellentJul 2 2019
Pros: I like that they are open until 7pm because a lot of people get off from work at 6pm. In most other places closes at 6, but the location at kettle Road in South San Jose was the only one that was open till 7 and It gave me enough time to get there on time.Cons: To Have more car options
10.0 ExcellentJun 29 2019
Cons: Things were great. I did get nervous that my car wasn’t available but the staff there made it go over smoothly. If I had to be knit-picky, I had to wait 15 minutes for my car to get prepped and ready.
4.0 OkayJun 17 2019
Pros: The location was not open on Sunday and I was charged an Extra DayCons: Kayak needs to know the hours of operation
6.0 GoodDec 20 2018
Cons: I didn't like that in spite of telling them I didn't pre-pay and I didn't want to pre-pay my gas, they did it anyway. So I ended up paying 40 extra dollars. Won't rent from Hertz again.