2.0 MediocreMay 26 2021
Pros: I got off my flight and the counter was closed. A super nice agent with another company tried to find my keys and contract which were no where to be found. I am still working on a refund.Cons: You could have been open or at least had my stuff ready so someone else could have helped me.
10.0 ExcellentApr 20 2021
Pros: Check-in and check-out was very fast and efficient. We were upgraded to an SUV for free, which was a nice surprise. Overall, very pain-free experience.Cons: Nothing needed changed.
2.0 MediocreDec 29 2020
Pros: NothingCons: We arrived at 800p which was scheduled and they were closed. We could not get another car because everything was sold out. Had to pay for ubers and hotel
8.4 ExcellentOct 6 2020
Cons: It was the Ford Edge. Hard to lock up. Alarm went off! Alarm would not set up - spent 30 minutes trying to figure this one out. Finally after closing the rear opening on the SUV for the third time, the alarm was able to be set. So, it wasn’t Hertz, it was Ford who had a problem. I would NEVER buy a Ford Edge.
10.0 ExcellentMar 27 2020
Pros: Saint John the desk attendant, when I picked up The car. He went above and beyond for me! He even brought the vehicle curb side for me! I’ve never experienced wonderful service like I did on Wednesday March 25 @ 5:00PM in Fargo, ND with Herttz Rental! Thank you s million times
10.0 ExcellentJul 11 2019
Pros: Staff was amazing, especially Julie. There was a bit of a smoke smell in the car and she was able to handle any issues that might have come up.
10.0 ExcellentJun 11 2019
Pros: Easy, convenient, great rate.
10.0 ExcellentMay 25 2019
Pros: Staff was very friendly. The pick-up and drop-off were close to the rental counter and baggage claim.Cons: Just fine.
10.0 ExcellentAug 8 2018
Van rentalPros: Picking up the vehicle was fast and easy. Everyone at the service counter was friendly and answered any questions I had, plus they explained everything. Turning the vehicle in, was painless! Very easy. Van was very clean and easy to drive, very comfortable for the long road trip.