Show reviews that mention
Pros:The staff was friendly and helpful.
Cons:car could have been cleaner
Cons:A reduced price, but even that was acceptable.
Pros:Great staff. Fine car. Great way to go
Pros:Can’t say one positive thing.
Cons:My car was supposed to be ready for pick up at 9am. They called me at 8:30am and said they have no car for me till between 12 and 1. 12:00 I called and they said they wouldn’t have anything till after 1pm. They said they would call me as soon as a car was available. They never called. I had to rent from Hertz instead. I will never try to rent from them again.
Pros:A rival car company refused to rent to me as a last minute rental with only a debit card. Enterprise found a way to verify my identity and address off of a utility bill. They then got me a great car and allowed me to return it to a location closer to my home (by a few miles). They are customer-oriented, and it shows.
Show reviews that mention
Pros:Staff was friendly. Everything went smoothly with pickup and turn in.
Cons:I was given the run around during pick up!!!!! Didn’t even get to get the vehicle, because of some discriminatory practices it seems!! I will NEVER attempt to use Hertz again!!!!!
Pros:Yes,staff was very nice,both at pick up and drop off.Thank you.
Cons:I think maybe the price.Every thing else was good.
Cons:My dad works for the company and he told me I wouldn’t need to have the $200 hold on my bank account. But they refused to wave the fee. Iv been renting cars for a while with other companies and not had this issue. I’m an actress, comedian and was going to A set. My fiancé and I only have one vehicle. We where trying to make sure he could do what he needed for his job so I could do what I needed for mine. And I wasn’t willing to have $200 held. Although Iv been in the entertainment business my whole life I stepped away for a little while for my other career (Holistic practitioner, Ayurvedic practitioner, life coach, medical massage). Now back Iv been making a strong name for myself in entertainment. Iv been casted in a major film project as well as commercials, modeling gigs and will even be at performing at an award ceremony next year. Iv never had any car rental company charge my card due to damages or whatever. I even asked if they spoke to my dad who works with Hertz, ( hesworked for hertz for 7 years) and got his card for the security. They wouldnt help. Nor suggest a solution. It was ether let them hold my money For unforeseen incidences or figure something else out. So I cancelled my rental and had to cancelthe insurance I purchased just for that one day. You guys need to figure out a better way to rent out vehicles to people who chose not to have a credit card. Maybe another type of insurance that's $30 to cover those types of cases. Something to help people like me who are trust worthy, no credit card, not wanting a $200 hold that won't fall off for 18 days....... And yes it is held for that long. I know cause IV had to do it before. Have a happy holiday and stay blessed. Lauren PS. I won't ever try to use your rentals again nor will I suggest it to my network of people. I just want to rent from you guys cause my dad works there and wanted to stay in the family. But I won't make that mistake again.
Pros:The make and model of the car
Cons:The car smelled like a joke and wasn't cleaned out properly. There were old rental agreements in the glovebox