8,4 Very Good
Pros:It was National so until I realized the 2 were connected I didn't respond to this. Very nice upgrade, fit entire family.
Cons:Both keys were on the same key ring which didn't allow for us to tuck one safely away. The GPS system badly needed updating, it took us in the wrong direction twice and we stopped using it.
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Pros:A friendly man answered the phone. There was nothing against Hertz, he reported not having cars in 3 weeks and was unsure how I was able to make a reservation at all.
Cons:Ensure that the retailers actually have cars! This was an emergency for my transitioning father and would have not been there if I had not checked for myself after making the reservation.
Cons:Service was great, car new, clean and gas efficient. I will rent from them again.
Pros:Staff at pick up was okay. He refused to attempt to use some of ny credit cards causing another passanger to use theirs and then charge more for me to be a driver. Drop off was confusing. The location is unmanned and the drop box is unmarked and honestly looks like a trash can. The price was ridiculously expensive for a very basic car for a mere 5 hours.
Cons:Better pricing and more payment options.
Pros:Car clean and ready to go
Cons:We scheduled car for 8 am pick up but the hours of operation were from 9 to 5 so we had to wait until 9 to get rental. I believe this has happened To others also. So something should be done to get the business hours correctly listed so the rentals are no scheduled for 8 am when they are not open.
Cons:I will never use the again
Pros:The car was very clean.
Cons:I was told that the car could not be returned after hours. When I arrived the next morning as scheduled, no one was there there was a self return process in place. I could have retuned the car the night before which would have saved me time and hassle.