1.9 HorribleSep 24 2021
Somehow, we rented the car from Everett (not SEATAC). We're not sure how that happened, but we landed after 12 noon, and the Hertz office in Everett closed at 12 noon on Saturday. Even if we'd been prepared to travel to Everett to pick it up, we would have been late and unable to get it until Monday. As it was we were stuck at the airport and had to rent another car from Dollar. No one at Hertz, Priceline or Kayak was in the least bit helpful. I was traveling for the first time in a wheelchair and the experience was much more stressful than it needed to be, had it been made clear that the office wouldn't be open when we arrived. I will never use Hertz, Priceline or Kayak again.
7.9 GoodJul 22 2021
Thought that I had arranged for drop-off at a different location (ie Tukwila), so unpleasant surprise when got to rental office and was told that I needed to bring car back to Everett. Desk staff pleasant, speedy rental process. Car was relatively clean, performed well. Cost of rental of a mid-size car (?Toyota Corolla, really?) for 3 days was OUTRAGEOUS. But I felt fortunate to secure a rental of any kind with the current conditions.
2.0 MediocreJun 15 2021
I did not get the rental car and am still being charged for it - $500. I was not aware that the Everett location closed at noon on Saturday, and there was major traffic from the airport. I was on hold for 20 minutes with Hertz, and unable to get through to them. I tried several more times, and just stayed on hold. Incredibly poor customer service, communication and a very expensive cost to me.
5.6 OkayJul 19 2020
Gave me a bigger car than I reserved. I was happy with the extra space.I was late to my pickup and they called me telling me that my suv was ‘first come first serve basis’ that there was someone in the lobby needing an suv. So if you didn’t have enough cars available then why allow us to rent that specific vehicle size? It’s called a reservation for a reason. I paid for that size to be reserved for me.
9.2 ExcellentJul 26 2019
Staff was friendly but pickup was very slow because car was not already clean and ready.Slow pickup.
2.0 MediocreJun 26 2019
Absolutely nothing. Staff (the ONE guy that was there, named Dan, at the downtown Everett location, was verbally abusive to me, then told me to leave and refused to rent me a vehicle. That was on June 20. On June 24, despite being REFUSED SERVICE, Hertz took $375.33 out of my account anyway. Weird.Evidently Dan is not only abusive, but a liar, and reported that he gave me a vehicle, even though he did not. I’ve tried twice to call, but no humans are available at customer service. I will never rent from Hertz, or purchase a rental from ANY third party again.
4.4 OkayJun 20 2019
I reserved a compact car and was given a full sized king cab pickup truck. Hertz said I could exchange it the next day (a total inconvenience) for a compact car. When I returned all they had was a Toyota 4Runner SUV that wasn’t very clean and had an empty fuel tank. Avery frustrating experience.
7.6 GoodMay 13 2019
Staff were appropriately friendly and professional.The location downtown is not very convenient to the airport. It is about 20-25 minutes away. The Hertz people do not have a shuttle (yet) so they called us a LYFT and paid for it. The airport has only been open as a public airport for ~1.5 months, so the rental car systems are not quite in place.
2.0 MediocreApr 15 2019
This was literally the worst experience of my life. Starting with the staff not being friendly at all and providing 0 customer services. The plastic under the tire near the passenger seat completely came off less than half away to our destination.We spent a total of 2 hours of waiting for tow truck.Better customer services, and reliable vehicles . In additional to all of our troubles, it looks like we're charged for towing . Unbelievable.
4.4 OkayApr 8 2019
Price was competitive.If you fly into Everett Airport (Paine Field), they do not have a shuttle service to pick you up at the airport. While they did offer to have a Lift driver take me to the Hertz office in Everett, it is about a 15-minute drive away. If you are returning before they are open, good luck!