|Pick-up location||Los Barriles|
Pros:car was comfortable
Cons:The price of insurance and also upon driving the car, we found it had acceleration problems.
8,0 Very Good
Pros:Car was clean and everything worked properly.
Cons:We were offered an upgrade at no cost then when we brought the car back, that information was not entered into the computer so the counter person tied to charge us more until the manager came and remembered that he gave us a free upgrade.
Cons:Insurance is a scam. I have coverage through my credit card however they claimed I needed to present WRITTEN evidence of coverage in Mexico or would have to pay for their insurance. This was never disclosed in advance via reservation or when I called Budget to confirm reservation and any special insurance requirements.
Cons:Having the vehicle I reserved. I reserved a SUV and when I arrived at 3:30 they only had 2 vehicles available (compacts) , I refused to accept either one and had to wait and hour for the next suitable vehicle a full size sedan to be returned, fueled and cleaned. Budget and I was lucky that I didn’t slice open the oil pan or dropped the transmission on the rutted and rocky dirt roads to my destination of Cerritos Beach north of Cabo. That office needs more inventory of vehicles with basic safety features like back up camera, blind spot warning or any sensors period not available on even their premium vehicles. Then replace some of the indifferent and drag-*ss employees who contributed to the hour long wait!
Pros:The car was new and comfortable and clean.
Cons:Beware of Budget trying to steal your money! They bait & switched us and in the mountains of paperwork we signed had us sign for an amount we didn’t agree upon and our rental went from $130 to $788! We felt scammed.
Pros:The car was nice. It made the trip seamless.
Cons:Took over an hour to receive vehicle. I was under the impression that all I was paying at 141 for my 9 days. When I arrived they said I needed an insurance which added like 400 dollars. Totally unexpected. When I asked them they said I needed liability insurance.
Pros:Staff was friendly and helpful.
Pros:Price was good, staff was helpful. Car was clean. Mexico 3rd Party insurance was included. Able to decline CDW with credit card coverage as long as a hold was placed on credit card.
Cons:Make sure you fill out the paper to mark all dings, dents and scrapes on the car before taking the car.
Pros:Nothing to like
Cons:They made me wait 45minutes to tell me that they didn't have the card I booked in advance
8,0 Very Good
Cons:Upon return, they refused to release the hold on the credit card, saying that one of the headrests was missing. Also, there was a missing plastic cover in the passengers foot well that they want to charge me for. At check-in, they seemed very relaxed about the condition of the vehicle. Document!
Pros:The car itself was clean and functioned as expected.
Cons:I show up to Pueblo Bonito Rose on the date I scheduled my rental pick-up (the date and location had already been pre-selected) and the hotel concierge tells me that Avis is closed on Sundays. Why did the website allow me to schedule the pickup on this date? Pueblo Bonito was nice enough to call Avis' other location nearby and I spoke with Avis on the phone, they sent a guy with my rental. He said he'd be there in 10 minutes, that was a lie, I waited at least half an hour. They provide a wifi box which is kinda neat, but the guy gave it to me without a charging cable and I wasn't able to charge it, so this was only useful on the first drive, after the first day of using it, it died and was useless. He told me upfront that there was no charging cable, so I was aware of this and said ok. When I returned the car at SJD Airport, Avis asks me where the cable is. I said you guys gave me the wifi box without one. They said that because there weren't any notations of the missing cable that they would have to charge me, at this point I was pretty upset. I'm just trying to drop of my car so we can catch our flight back home and now this nonsense. Long story short I spoke with the manager and flat out told them, "no, I'm not paying for a cable that we were never provided with which made this wifi box useful for only one trip" I didn't end up having to pay for the cable but then I got screwed on having to pay for a full tank of gas when I only used 1/4 of the tank, so I might as well have paid for the stupid cable. Avis never once told me anything about extra charges for gas, I guess this can be assumed but being that this was in Mexico and the first time I rent a car there, I didn't assume the rules were the same. I would've put a few bucks worth of gas to replenish the tank had i known I was going to have to pay the full price of a tank. Terrible experience!
8,0 Very Good
Cons:They really try hard to push you on buying the insurance. In fact, they mislead you to the point of pushing outright fabrication (lying) that you are legally obligated to purchase insurance from them (which is not true.) This caused picking up the car to take far longer than it should, as when I got the contract, they had added insurance that I had not asked for, and I had to have them correct it, and go through the whole process again.
Cons:Long waits to get vehicle. We waited about an hour to get our vehicle and there were only 3 people in front of us. They attempted to charge us for a scratch on the vehicle but we took photos of all the original scratches.
Pros:Car was excellent as was service.
Cons:I chose Payless because of price. Supposedly $175 for a weekly rental. That they agreed was the confirmed price. When I declined the insurance as I always do, since I have insurance on my credit card, I was told they would only allow this if I could produce a letter proving I had insurance from the credit card company. Or I could bring it later to one of their offices. Since I didn't have access to a printer this was not possible. Payless then charged an additional $18/day or $125 for the week for "insurance". This essentially doubled the cost. I have rented from Fiesta in downtown San Jose before at a much cheaper price. We only chose Payless since we arrived with heavy suitcases and wanted a rental car from the Los Cable airport. We won't be renting from Payless again.
Pros:Car was ok
Cons:Charged $40/day for "mandatory insurance" which was not mentioned before hand.
Cons:I rented a Jetta for 3 usd per day, but it turned ou that third party insurance ( basic by the way) is 33 usd per day. I think this is how they get you yo rent with them and then hike up the price. Also I came with the tank half full and they were charging me 70 usd to fill it up. In MEXICO that translates to 3.5 times the cost of gas. I took it myself given the price.
Pros:The service was good. Jorge was helpful.
Cons:Insurance and fees came to $130 for 2 days. It was not inexpensive.
Pros:We returned our car to Budget
Cons:Even though I already had an 11-day reservation and insurance covered by my own personal policy, they tried forcing me to either accept a $2000 deposit taken on my card or scam me into getting their insurance which was twice the amount per day of the rental itself. Given those choices, I refused the rental altogether and made alternate arrangements.
Pros:They charged me much, much more than kayak told me they would.
8,0 Very Good