2.0 MediocreJan 16 2022
I’ve rented many cars and this was by far the worst. The car was a 2018 Honda Fit and should not be in service. It felt unclean with stains on the fabric and scratches and dings everywhere. Sturdy cover over the spare tire was missing so the card board cover collapsed with the weight of my suitcase and computer bag. I had to drop the back seats to place heavy items on them. Key fob didn’t work either. Only thing I liked was that it got me home safely.
2.0 MediocreNov 22 2021
We booked full size car and given midsize car instead. We went there twice to get changed. But they wouldn’t and won’t give SUV saying, we pay the difference. Whereas, midsize was being offered at $350 for the same period we paid almost 560+ to book full size car and still got midsize.
10.0 ExcellentNov 13 2021
Car rental prices are Crazy high right now. Can't wait for them to come back down.
2.0 MediocreNov 9 2021
we had a midsize reservation but the branch didn't have it. I had a foot sugary and have to carry knee scooter and couldn't use the small car. The representative(s) at the Hertz office were so rude. they called 911 but since we didn't do anything wrong; the police officer didn't say anything to us.
1.9 HorribleSep 30 2021
4.0 OkayDec 30 2020
THE CAR THAT I WANTED AND PAID FOR ON LINE, WAS NOT AVAILABLE AT HERTZ, EVEN THOUGH THE WEB SITE CONFIRMED THAT IT WAS. GOT A FLAT TIRE ON THE WAS BACK HOME FROM ARKANSAS. THE TOOL THAT YOU USE TO REMOVE THE LUG NUTS WAS STRIPPED OUT, AND ONLY SPUN AROUND THE LUG NUT. HAD TO USE A TOW SERVICE, AND BUY A NEW TIRE. THAT COST ME OVER TWO HUNDRED DOLLARS. ONE OTHER THING...THE WINDSHIELD WIPERS WERE WORN TO THE POINT THAT MADE SEEING WORSE THAN IF I HAD NOT USED THEM. IN CLOSING, HERTZ IS VERY LACKING WITH THEIR BASIC MAINTENANCE INSPECTIONS. SHOULD I EVER HAVE ANOTHER NEED FOR A CAR RENTAL, I WILL USE ENTERPRISE.
2.0 MediocreOct 15 2020
Had a bad experience.I prepaid for a full size vehicle for a week. When I got there they said they were out of full sized vehicle and only had a smaller compact size available. I had no choice but to take it since my family was leaving out of town. I was charged for a full sized vehicle and they said they could not refund the difference since I paid in advance. Never going there again!
6.8 GoodAug 10 2019
Would have been nice to know I had to put down a $200 security deposit! I had no idea it would be that much...the car itself was only $92 for two days!
10.0 ExcellentNov 30 2018
Amazing transactionThe office was efficient and professional. Our quote was right in the money. I would recommend this Hertz time and again.I liked everything.
4.0 OkayJul 17 2018
The car was dirty inside and not much better on the outsideWe like the car, The Camery was a treat to drive.The gas tank was not full. They would not let me park my personal vehicle. They was no key drop after hours. The car was not clean on the outside and the inside was really dirty. There was food on the seats and dash and control Dusty and smudged. Carpet not vacuumed and the windows looked like they never cleaned the inside. The check in was lengthy and for some unknown reason charged additional 1.98.