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5 locations in Lake City
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Reviews
10,0 Wonderful
Jan 2019
Cons:
Nothing! Great experience !4,8 Mediocre
Oct 2018
Pros:
Easy to drop off the car at the end of rental periodCons:
The car being rented had dirty windows, smelly, and lacked floor mats. The staff wanted me to sign off on the paperwork about the car's condition before I had a chance to inspect the car6,8 Okay
Jan 2018
Pros:
We were fortunately upgraded at pickup to an intermediate SUV, which was helpful because it meant we had a little more room to work with for our trip for the holidays.Cons:
We had a slow leak in a tire. I spent an hour on the phone with roadside service trying to find a way to get the tire fixed, and was recommended a tire shop 25 minutes away. I called two places that were closer to me in the next 2 minutes and found that one of them could see me right away and went there. They checked the tire, determined that it needed replaced, but didn't have the replacement in stock. They filled it so that it could carry me for a while longer. I stopped at an off-airport location to see if they could replace the vehicle and was told they couldn't access my rental information because I was renting from an airport location. Why in the world are they on different systems that can't interact? Two days later I called roadside again and the person could not get ahold of the local airport location but could see their inventory and told me that a vehicle should be available if I show up and tell them we tried to call ahead and I needed a vehicle. They did have some SUVs but they were slotted for pickup later in the day, so they sent me off with a mini-van instead. This was an acceptable replacement for me and I was just glad to have the issue finally resolved. The whole experience was quite overwhelming, and I would hope that such a simple issue could be resolved more quickly and easily.10,0 Wonderful
Nov 2017
Pros:
Easy rental .Cons:
Nothing9,2 Wonderful
Jun 2017
Pros:
Friendly StaffCons:
The Staff didn't have knowledge in knowing how to close out my rental agreement, and printing a receipt out for me (the customer) when asked to do so. At first, I was told that I would have to call the location that I picked the rental up from to get a receipt, printed or e-mail. After a twenty minute conversation, someone from the Staff was able to produce a printed receipt.8,0 Very Good
Apr 2017
Pros:
-quick and fast check-inCons:
My flight arrived at 11:00 p.m. to Gainesville but the Enterprise counter closes at 11:00 p.m. So, I had to come back the next morning (wasted 2 cab rides and time). Counter should close at 11:30 p.m.2 locations in Lake City
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10,0 Wonderful
Nov 2021
8,0 Very Good
Apr 2021
Cons:
Everything was fine except they close at noon on Sat and didn't let us know until I called to confirm. We had high anxiety to get there on time. There were many people that didn't get their car. Thank God I callef.10,0 Wonderful
Apr 2021
Pros:
The staff is amazing! Great bunch! They always make it very hassle free at this location!!!Cons:
Absolutely nothing.4,0 Mediocre
Mar 2021
Pros:
Overall unhappyCons:
The suv we reserved was not available no one called us beforhand paid the price of a suv for a car, car was not cleaned at all customer service was not good6,0 Okay
Nov 2020
Cons:
Waited until 10 minutes before pickup to call and tell me they didn’t have the vehicle I reserved..6,0 Okay
Sep 2020
Cons:
I almost lost on a car, because I wasn't within the hour, but didn't get a cal. Every other car rental calls as a courtecy.One location in Lake City
One location in Lake City
One location in Lake City
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