Pick-up location | Inver Grove Heights |
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Car types | |
Hire locations | 3 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
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SUV |
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One location in Inver Grove Heights
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Reviews
4,0 Mediocre
Apr 2021
Pros:
Price was $50 higher than the reservation.Cons:
Lower price or a better car.8,0 Very Good
Mar 2021
Pros:
Staff unable to check whether I could use AARP or AAA discounts at time of check-in. Said I needed a “code.” Or maybe a secret handshake?Cons:
Rental vehicle did not have a snow brush snd it snowed 2 of the 5 days I rented the vehicle. Come on - it’s Minnesota March weather madness! I was clearing dude windows with my forearms!8,0 Very Good
Jan 2021
Pros:
Drop off was easy. Pickup we were in a line of about 30 people. Men working hard & fast to get cars, but very backed up.10,0 Wonderful
Oct 2020
Pros:
Drop off was a breeze8,8 Very Good
Sep 2020
Cons:
I drove from Minnesota to California which included very smoky areas near fires in Oregon and California. I wanted to make sure I had a good spare tire before I left. There wasn't a spare tire. The attendant said the rental cars don't have spares. He gave me a number to call if I needed assistance. The problem is there was no cell service in many areas. Getting a flat tire in the fire ravaged areas would have been very dangerous possibly deadly to my health. Spare tires should be in each vehicle!!6,0 Okay
Sep 2020
Pros:
Drop off was easy.Cons:
The inside and outside was not clean - poor job with vacuum.2 locations in Inver Grove Heights
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4,0 Mediocre
Sep 2022
2,0 Poor
Sep 2022
2,0 Poor
Sep 2022
10,0 Wonderful
May 2021
Pros:
Pick up was simple. Counters were understaffed but our flight was delayed so we were over an hour late. So not their fault. Drop off was very easy.Cons:
Better communication as to where to pick up the car. We went to the other side of the airport only to find we had to go to the other terminal. After a long flight last thing my 9 year old and I wanted was to walk to the rental counter area to find it was closed with signage we had to go all the way to the other side of the airport to pick up our rental.10,0 Wonderful
Apr 2021
Pros:
Everything was A OK.Cons:
Very satisfied.8,0 Very Good
Nov 2020
Pros:
Quick and easy picking up the carCons:
Prior notice that the counter wasclosed and you had to go to the next Terminal to get the car.One location in Inver Grove Heights
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2,0 Poor
Mar 2021
Cons:
I got a letter 3 weeks after the return that claimed I smoked in the car and there was excessive smoke smell. I did not smoke, never have smoked in my life. They are charging me $450 and I have petitioned their customer service multiple times. They keep escalating it to another bureaucratic level of the business to hand off the problem to the next customer service representative. I will be reporting them to the Better Business Bureau and I will be filing a consumer fraud report to the Attorney General's Office of Illinois. This company has absolutely committed fraud and is trying to find a way to book extra revenue. I will never do business with the Avis Budget group (the company that owns Payless) ever again.8,0 Very Good
Aug 2020
Pros:
nothing in particularCons:
nothing in particular7,6 Good
Jun 2020
Pros:
Staff was friendly and professional at both pick-up and drop-offCons:
At pick-up they switched to a different vehicle which was an "upgrade" to a mid-sized SUV for the same price. Appreciated that, but once I left MSP I realized that the vehicle had not been washed or re-filled with gas, and so the Fuel light went on almost immediately (36 miles left). So I had to immediately gas up. The net of this was that I returned the vehicle with 150 miles left, and therefore bought more gas than I actually used. I documented the issue on the day of pickup and took a photo of my gas purchase...so at least I didn't get hit with a fuel surcharge. But it would have been better for things to have been done right from the start.9,2 Wonderful
Mar 2020
Pros:
Staff was friendly, especially the drop-off staff. Car was clean and operated well.Cons:
Pickup process was a bit slow. The counter guy didn't actually call for the car until I arrived at the counter. It obviously wasn't ready when I got there.5,6 Fair
Sep 2019
Pros:
Pick up and drop off were AWFUL. Told they would bring the car to us. 10 people standing around waiting. Took over 30 minutes to get the car. Return just as bad. Numerous people just walked away leaving their cars as there was NO ONE there to check them back in.Cons:
Pick up and drop off experience. Need more people to do this. Not enough staff .9,2 Wonderful
Aug 2019
Pros:
The pick-up and drop off was very convenient. There was less of a line than other vendors, and only a short wait for the car to be made available. Location of pick-up and drop off very convenient at the airport.Cons:
They didn't specify drop off details, we just assumed it was the same location as pick-up. With the construction it's a maze to get in and out of rental location with the car.One location in Inver Grove Heights
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1,9 Poor
Jun 2021
10,0 Wonderful
May 2021
Pros:
The process was very simple and fast. I was able to extend my reservation with one quick phone call as well.4,0 Mediocre
May 2021
Cons:
Over charge for everything, even for things that I don ask for, I filled the car I they charge me8,0 Very Good
Apr 2021
Pros:
Staff was friendly and helpful. Pick up process was fast and pretty easy.Cons:
Sensor issue with passenger seat so seat belt alarm kept going off.2,0 Poor
Mar 2021
Cons:
I was charged an extra $107.00 for something. I still have no idea what it was for and the receipt, which was emailed to me, does not disclose the reason for the charge. I will have to contact Hertz for an explanation. It might have been done in error but it did not apply to any extra that I agreed to pay. I am very disappointed and was quite surprised to see the amount on the emailed receipt.4,8 Mediocre
Nov 2020
Pros:
Staff was great both pick up an returnCons:
The car was worn and didn’t start well2 locations in Inver Grove Heights
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5,2 Fair
Sep 2020
Cons:
Lower fees and less hassle when dealing with Enterprise staff.7,9 Good
Aug 2021
2 locations in Inver Grove Heights
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2,0 Poor
Jan 2017
Cons:
Check around the holidays to make sure the place is open, even if they show up online. I spent a lot of extra money on renting a car For only half of the time I needed it. Avis was not helpful in compensating for this.One location in Inver Grove Heights
Most popular car type | Standard |
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