9.6 ExcellentJul 16 2019
It was a small operation. I hadn’t seen on like it in a long time. The two ladies that attended me were so sweet and funny.The car didn’t have Bluetooth that was the only thing.
2.0 MediocreJun 24 2019
For starters, on the day of pick up the woman at the reservation counter called and ask me if I can pick up the car earlier than my reserved time because she wanted to go home early. When I picked up the car she wanted to charge me for miles
4.4 OkayFeb 22 2019
Easy to get to, shuttle driver was really nice. Not many people there so easy in and out.They took a deposit and it was not returned within a week, which is when I am writing this review. Spoke on the phone with them yesterday, was told they would refund money that day, but not done. An unprofessional operation - there was no receipt given at return.
3.6 MediocreJul 28 2018
You get what you pay for...Good on gas. Remember, Jersey has gas station attendants. You do not pump your own gas.2012 vehicle. Bubble on front right tire. Windshield wiper smacking right pilar. Many nicks and dings over the entire car which, as it turns out, blended in with most vehicles in Jersey... Only after you make to reservation you find out where the rental location is. Take the train to the "hotel pickup". Don't go to the "Rental Car" station. READ THE AGREEMENT CAREFULLY!
8.0 ExcellentJul 13 2018
Barebones AffairGot in and got out. Was cheap. Drop-off was simple.Finding the pick-up location was a huge hassle. It's tucked under a parking garage next to a hotel. Can't see the signage from the street.
2.0 MediocreMar 27 2018
terrible servicethe car was very old and was malfunctioning. I could barely drive up-hill as the engine was stalling. I had difficulty passing other cars as I couldn't accelerate due to engine problems, I guess? This car should have not been in service as it wasn't safe for the driver or for the passing traffic. Additionally, Ace charged me $350 on my credit card even though I prepaid for the rental. I never got a receipt for the charge and I'm disputing it with my credit card. Ace office was old and smelly, the employees were smoking cigarettes in the office. Terrible experience for a car rental. I will never use ACE again
2.0 MediocreNov 15 2017
They tried to charge me for scratches on the car that I told them were there before taking the vehicle. They sent me off with only half a tank of gas while charging me for a full tank.
2.0 MediocreJul 19 2017
not even 15 minuets after picking up the van we got stop by the cops. the cops took away the van for expire registration. we could not believe it .we left Ace a message as soon as it happen. they didn't get back to us after 10 am the next day by that time we had to cancel the trip. we are hoping they are going to refund us the money. not happy at all.
2.0 MediocreJul 17 2017
Poorly done both Ace and KayakWe made a car reservation through Kayak with Ace for a pick up in the 7 pm hour. Upon arrival, we found the office closed at 630 pm. This cost us a great deal of extra money as we needed to make other arrangements last minute. Very poorly done both Ace and Kayak! This was near the Newark Airport, we travel a great deal and expect rental companies to be open when we have a reservation.
8.0 ExcellentMar 24 2017
Service from Lynn and Barbara. Great price.Banged up car, squeeky brakes, jerky transmission.