2.0 MediocreMay 5 2021
Pros: The car was cleanCons: They have reservation issues and I’m wondering if it was a bait and switch. Price doubled and my reservation was lost.
2.0 MediocreMar 6 2021
Pros: Staff was very rude. They also charged me more for the size car I reserved saying that my screenshot of my reservation was a lie and I didn’t book a standard I booked a economy. It was the worse experience ever.Cons: If you can do not rent here.
6.4 GoodSep 29 2020
Cons: The car was new and clean but the office staff was awful. They were surly and not friendly. They definitely did not like their jobs and showed it. I asked how to connect my phone and they said it didn’t have Bluetooth. The main menu had an option labeled Bluetooth so I knew it had it. I stopped the car right outside and searched how to connect to that year and model and hooked right up. They were no better at turn in. Don’t think they said two words to me.
2.4 MediocreAug 12 2020
Cons: They wouldn’t rent to me because I am 21. I called ahead of time to make sure and they just said there would be a fee.
4.8 OkayFeb 5 2020
Pros: The drop-off was a disaster. I called a day in advance to request an additional hour, waited 25 minutes on hold and finally reached a gentleman who confirmed my reservation number, and said he added an hour at no additional charge. The day of the drop-off, the man who checked my car was EXTREMELY rude and unpleasant and informed me there was pet hair in the car and that it was my responsibility to clean it; and the woman at the desk said the reason for this is because their shop-vac wasn’t strong enough to pick up hair. (Extremely weird reasoning.) So I was forced to drive home to get my Dyson animal vacuum and clean out the car. I even brought the vacuum with me to the location to make sure I got it all (it was just a little bit on the floorboards in the first place from my shoes). It was at this time that they informed me that the woman who gave me the rental was supposed to tell me any pet hair was my problem and not theirs. Now it had nothing to do with their vacuum? Even though I cleaned the entire car, the man still said there was pet hair and when I offered to clean it again, with my actual vacuum in my hands, he declined saying “they would let me go this time.” I was shocked by how rude he was. So when I went to pay my bill, they had added another FULL DAY on. Then she changed it and gave me a final copy again, with another hour tacked on, even though I had called and gotten an hour approved. She finally removed it and acted like she had done me a favor by doing so.Cons: If someone had just TOLD ME to vacuum out the car before giving it back, which I have NEVER been asked to do before today despite renting cars countless times, I would have just done it. Also, please train your staff not to be vindictive and rude. It was like I was in the twilight zone today.
10.0 ExcellentMay 30 2017
Pros: The car had excellent gas mileage and was comfortable. The service was great when I picked the car up.Cons: Wish the people at the dealership knew where the rental drop off was, I ended up being late because of their confusion.
10.0 ExcellentMay 22 2017
Pros: xm radio included.Cons: fire engine red color. this was only choice and I hated it.
6.8 GoodJan 18 2017
Cons: Had to go from one office to another, cause they didn't have the car we renter at the office where we should pick it up The car type was SUV Jeep or similar, but we ended up with KIA sportage, which I don't think fit the description Had to pay much more for the insurance than what was stated on the website
8.8 ExcellentDec 31 2016
Deceptive locationPros: Julio C at Budget was awesome- kind, helpful, tried to be as accommodating as possible.Cons: When I rented the car online I requested pick up and drop off from Las Vegas Airport. It booked me instead to a location in Henderson NV- a totally different location (but I am a tourist- how am I supposed to know that?!). Thankfully, Julio C helped me out but not after massive amounts of unnecessary confusion
4.4 OkayJul 14 2016
Not what I reaervedPros: Staff was nice.Cons: Could not pick up the car where reserved. Had to wait until the next day to pick up the car at the Las Vegas airport and Budget raised the price.