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One location in Hazelwood
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2,0 Poor
Jan 2021
Pros:
The pick up was fine but when I returned the vehicle Dollar charged me double!Cons:
You could help by getting them to honor their original quote. If I get no help from you, I'll never use your service again.10,0 Wonderful
Jan 2021
Pros:
All great10,0 Wonderful
Dec 2021
Pros:
Staff super friendly and helpful. Pick up and drop off super easy2,0 Poor
Dec 2020
Pros:
Staff was friendly and accommodating. But was very misleadingCons:
Honesty. I signed up for $144 rate for three days and cost me $293. My fault for not listening and paying attention Did not think they would be pulling anything other than what I signed up for.2,0 Poor
Nov 2020
Pros:
Friendly staffCons:
could only take car to 8 states -- not told in advance8,0 Very Good
Oct 2020
Pros:
Quick and friendly serviceCons:
N/AOne location in Hazelwood
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4,0 Mediocre
May 2021
Pros:
Staff was friendly. Quick in and out.Cons:
Car was filthy. Seats were stained and it smelled awful. Outside had scratches and dents all over.4,0 Mediocre
Feb 2021
Pros:
Pick up and drop off was perfectCons:
The car was awful. Windshield wipers were broken as well as no fluid so very hard to drive in the snow10,0 Wonderful
Jan 2021
Pros:
The staff was over the top helpful and friendly! I would definitely rent from them again.Cons:
The car wasn’t washed on the outside.10,0 Wonderful
Jan 2021
Pros:
The dealership car choice, the price, and the customer service was phenomenal.Cons:
The cleanliness to the rentals could be improved2,0 Poor
Jan 2021
Pros:
The price was good but not worth the troubles.Cons:
Got to thrifty and assigned car. Opened car door to be greeted with an overwhelming weed/skunk smell. Went back to counter and got different car assigned. Went to that car and opened door and it to was overwhelming with weed smell. Went back to counter and assigned third car. No smell thankfully so hightailed out. A couple miles down the road and the tire pressure light came on. Stopped at two gas stations to fill with air ( first one air out of commission). Fixed temporarily. Had to fill with air about every 12 hours. Finally third day I took to tire place and they took a screw out and patched it. Also the gas fuel door would not stay shut so I adjusted latch and then stuck until pried open. Also cruise control worked intermittently. It was all very uncomforting. Was very glad to have made it home. Also though I had signed up for or paid insurance at $11 per day but they had no record of it.2,0 Poor
Dec 2021
Pros:
The lobby of the pick-up site was dirty and the bathrooms are in need of a deep cleaning and repairs.Cons:
There was only one person on the counter at 3PM. Kept answering the phone and prolonged my pick-up. It did not make me feel like an important customer with all of the interruptions.2 locations in Hazelwood
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4,0 Mediocre
Sep 2022
2,0 Poor
Jun 2021
Cons:
Line was horrible and staff was not friendly or trying to expedite customer thru the line4,0 Mediocre
May 2021
Cons:
Not let people smoke weed in it. Or least burn the car in case i get Pulled over. My car smelled like weed so bad !!!10,0 Wonderful
Apr 2021
Pros:
Drop off was the worst I ever experienced, no directions posted anywhere. Had to go to the wrong areas, park and get out to ask directions 2 timesCons:
One day rental car $457 !!! (Not a ferrari) 'nuf said8,0 Very Good
Apr 2021
Pros:
Easy drop off, friendly staffCons:
Loooong lines and car could have been better cleaned2,0 Poor
Mar 2021
Cons:
I waited in line for 30 minutes. Then it took 35 minutes to find me a car that was available. No one seemed bothered by this or in a hurry in any way.2 locations in Hazelwood
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10,0 Wonderful
May 2021
Pros:
Staff was friendly, quick and informativeCons:
Nothing, It was flawless4,0 Mediocre
Apr 2021
Pros:
Staff was nice but they didn't have the car I reservedCons:
Have the car I reserve4,0 Mediocre
Apr 2021
Pros:
Arrived for my 6pm pickup at 6:02PM to find lights off, no one around and store locked up. Was hung up on twice when calling their customer service to try to get the pickup rescheduled for a time that fit the companies schedule better.Cons:
An idea would be to not schedule a pickup for 6PM if you are closing the door at 6PM. Or maybe a check in call for a renter who has a late rental to make sure their flight wasnt delayed or provide an alternate pickup for them.2,0 Poor
Apr 2021
Pros:
NothingCons:
Long line because the checkout process hasn't changed in 30 years. Slow computers and too many unnecessary steps. Person offered me a pickup truck to get out faster. Got to the truck and someone else was in it. Then they gave me another car which was smoked in. Had to return to another Avis. They had no cars to swap but gave me a minivan that didn't have smoke, but wasn't clean. Worst rental experience ever. Will never use Avis ever again. It will go bankrupt.4,0 Mediocre
Jan 2021
Cons:
Wait time for getting the car. This shouldn't take so long comparing it to other Renters. It took me 90 minutes to get my car which is unacceptable despite a pandemic.4,0 Mediocre
Jan 2020
Pros:
staff when I got the car was super nice and friendly.Cons:
1. Car was dirty, mud in back seat. I had to clean it up once we noticed it at our destination. 2. Gas tank was not full, probably 3/4. When I returned it, the drop-off guy asked if I had any proof. Really, I have to prove it to you. Was I supposed to pull off on the freeway in heavy traffic and take a picture. Why couldn't he have told me how sorry he was instead of questioning my integrity. I wasn't asking for anything. 3. Car was supposed to be non-smoking but clearly had been smoked in. My wife even found a cigarette lighter under the seat. Told drop-off guy and he didn't care or make a note of it. Color me disappointed.One location in Hazelwood
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2,0 Poor
Aug 2018
Pros:
PriceCons:
The car wasn't ready. Had to wait over an hour. Then they tried to make you get an upgrade for more money2,0 Poor
Mar 2017
Pros:
The first time I attempted to start the car after picking it up it engine light came on and it would not turn over. I had the road side assistance pick up the vehicle and called the hertz location. They said the would call me back when the vehicle arrived there and never did. I missed my window to be able to drive to a wedding and had to by a plane ticket at the last minute costing 500 more dollars than I intended on spending. I will never use them again!4,4 Mediocre
Feb 2017
Pros:
Location and convenience near my house.Cons:
Pickup:Wasted an 30 minutes picking up my rental because the gentlemen entered the expiration date on my card multiple times. Car reeked of cigarettes. Passenger window need to be realigned. It made an irritating whistling sound if I drove on the highway. Drop-off: Lady try to charge me an extra 55 dollars for returning the car a quarter tank short. On a Nissan Sentra that would fill up with less than half that amount. She accepted my $10 bill and we moved on. Which I was perplexed even more because the dispute didn't take long. It was if she was just trying to get more money out of me. Not even sure she followed company policy, whether right or wrong.One location in Hazelwood
One location in Hazelwood
One location in Hazelwood
Most popular car type | Mini |
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