Goshen Car Hire

Car didn't match promise

Cons: I reserved a full size car.. Got a Ford Fushion was smaller than my sons "mid-size car." I have sciatic nerve issues and needed a large comfortable car which is why I reserved a full size one. Options were the Fusion or Chevy Impala.. I asked for the Chevy instead but was told the Ford was all they had. I only drove it about 10 miles before I could not stand tha pain I was suffering because of the low seat which was lower in the back portion than the front, thus it put a lot of pressure on the nerve on the back of my leg. It been 6 weeks or so since I rented the car from you, but I'm still suffering the damage it caused my sciatic nerve. Although I've had this issue off and on for 45 years, this was the worse flar up and longest I hae ever suffered. You called the Ford Fushion a full size, but it's size was far from being full sized. I should have returned the car but my only thought was to get home due to the pain I was in, as soon as I could. Although I rented the car for a week... It sat in my driveway most of the time. I had friends take me the places I had to go. Based on my experience I would never rent or purchase a Ford product if that was their version of a full size. I'll also stick to a vans or SUV where full size means larger and comfortable... As for renting from the Middletown, NY car rental agency... never again. They didn't provide me with what I requested nor did they even offer something else. The car had the push-button starting features which I told the girl who got the caar for me, that I drove a 2004 van so knew nothing about this new starting technology. Only instructions on that entire system or anything else on the car was "keep the key fob push start car in your purse or on you, put foot and brake and push to start it. Never mentioned the feature of it automatically unlocking if I was close to the car with that key fob either! Might sound very simple to those having used one before but I told her I didn't know how anything about using that type of car.. that my own vehicle was a 2004, long before such technology existed. Of course,....IF they had provided an owners manual or instructions on using those features in the car it would have helped me figure some of the features out, but no...nothing like that. Poor service all around as far as the rental agency was concerned...