Pros:The car was clean and the price was very fair. However, see below...
Cons:I rented a certain class for not only the luxury comfort, but for the size. However, Dollar did not have the car I rented. They first tried to down grade me to a lower class, but larger car. I did not think this was fair so I did not agree. We went through the options and I explained, due to having two of my elder uncles with me and their need for a larger car, I needed something larger. Eventually a larger car was offered, but at a much higher rate. Again, I did not agree as a car in my category should have been available to me. Eventually I was offered another luxury vehicle (supposedly in the same class), but much smaller and the entire weekend we had difficulty getting my uncles in and out of it. Due to the inability to have a car ready for me in the class I rented I would have preferred the “upgrade” to an adequate car but the agent would not agree without additional payment to which I did not think was fair.
Pros:Staff very friendly and helpful
Cons:Should be more proactive in looking for damages during inspection
Cons:I prepaid and Dollar upsold my poor mother. Never again will I use kayak for car rentals.
Pros:The whole experience was a breeze and was fast
Pros:Easy drop off.
Cons:Was expecting a lower rate
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Cons:The location I was given to pick up the car was closed, and had been for months. The next closest Hertz did not have any cars available. I had to go to another car rental company entirely. I don't know how the system allowed me to make a reservation here. I had to spend an hour on the phone afterward to be sure I got a refund for the whole ordeal.
8,8 Very Good
Pros:Pick up and drop off was efficient and professional.
Cons:The price was hefty. $75.99 per day plus insurance! No weekend special.
8,0 Very Good
Pros:I like that they are open until 7pm because a lot of people get off from work at 6pm. In most other places closes at 6, but the location at kettle Road in South San Jose was the only one that was open till 7 and It gave me enough time to get there on time.
Cons:To Have more car options
Cons:Things were great. I did get nervous that my car wasn’t available but the staff there made it go over smoothly. If I had to be knit-picky, I had to wait 15 minutes for my car to get prepped and ready.
Pros:The location was not open on Sunday and I was charged an Extra Day
Cons:Kayak needs to know the hours of operation
Cons:I didn't like that in spite of telling them I didn't pre-pay and I didn't want to pre-pay my gas, they did it anyway. So I ended up paying 40 extra dollars. Won't rent from Hertz again.
Pros:The Watsonville enterprise office cancelled our rental 2 hours before we were supposed to have picked it up. Their office gave no alternatives, despite the fact that we had the vehicle reserved for 3 weeks ahead of time.
Cons:I had to do the work of tracking down a replacement vehicle at the last minute. Al, who works at the enterprise on Ocean St. in Watsonville, did an amazing job to help us. He stayed past closing time to get us a vehicle in time.
8,4 Very Good
Pros:The staff was friendly and helpful. I booked online at the last minute and when I arrived the employee changed my vehicle to something more appropriate for my needs
Cons:I was absolutely floored at the added expense for a one-way rental, pick up and dropping off in different locations.
Pros:Staff at both locations were very helpful and honest.
Cons:Nothing comes to mind specifically
Cons:Enterprise allowed me to rent the car online. The employees had to call and inform me that they didn’t have any cars. To their credit, they did this right away and I appreciate that. The Enterprise company should not be advertising cars they don’t have.
Pros:VERY helpful and accommodating staff.
Pros:Staff was very Friendly and accommodating.
Cons:I had asked for a 4x4 vehicle and when I got there I was almost given a non-4x4 even after calling and confirming a day prior to pick-up.Luckily there was one available and the staff was able to give me what I asked for.