|Pick-up location||Franklin Park|
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Cons:They never rented the car to me. They asked for round trip flights receipts. They told me they have this policy since I couldn’t comply they didn’t rent me the car. I expect a full refund since it wasn’t my fault
Pros:Staff is not friendly. I was told an issue with my reservation is 'not their problem'.
Cons:Being treated like a customer and not an inconvenience.
Cons:The Checkin experience. Never mentioned that insurance card was needed and deposit needed. Car was parked so tight that it took 6 back and forths to get out of spot. Wait to return to airport was 40+ minutes
Pros:First it took 1.5 hours to get from the airport to the rental facility, which is off site from he the other car rental companies. My wife complained to the agent about the their poor shuttle service and she was not very apologetic . I was told I needed an insurance ID, which I did not have with me. No other rental companies require one, in fact the Route website only says one is needed for under 25 years old renters. I had my insurance company email an ID to me which took 5 minutes. The agent got into an argument with my wife and told me she was not renting me a car even though I had all the necessary documents and cards. We end up getting a ride back to the other car rental to get a car there and finally got on the road 5 hours after arriving at the airport. I wrote claim to get my prepaid rental money back I am waiting for the that to happen. Lessons learned, do not rent from Route ever, do not prepay for a rental, do not get a rental from an off site company in Chicago.
Cons:Rent from the all know companies, the save on the rental price is not worth all the hassles
Cons:Every traveler had trouble finding this place. Once I finally found the place, I waited 35 min for the shuttle and another 30 in line at routes.
Cons:The store agent charged me $25 for 2gallon
Pros:The AVR staff, Larenzo, was extremely helpful and professional. He checked me in, answered all my questions, and guided me through the process. I was in and out in less than 5 minutes.
Pros:Good price is the only positive about my experience.
Cons:Pick up and drop off is awful. You must take the rental shuttle to the main rental terminal off site, then call for their own shuttle to take you further off site. I waited an additional 25 minutes for the extra shuttle. Furthermore there was no urgency. Van wasn’t washed until we checked in
Cons:This location is super shady with their pricing. Why do you, as KAYAK and priceline.com, allow this company to post on your website that unlimited miles are included in their pricing without an asterisk or something to let the consumer know there’s an actual restriction for in-state customers before reserving the vehicle? I was already under pressure to get this vehicle for the holiday trip my family and I were having to NYC. I had to find out at the store that was 30 minutes away from me. Lastly, the staff there was super rude, and had their lines ready to justify their shady practices. Not once did they apologize. They just went to the fine print to clear themselves. I mean, how many people read the fine print on their cellphone contacts, new phone policy, or new credit card policy? I bet not many do. That's why you post that restriction on the front, so people can make the right choice right away and not waste time. I’ve had bad experience renting vehicles, but this takes the cake.
Cons:My reservation was cancelled after I moved it from 12pm to 3 pm and the agent was completely rude and the manager’s only response was to let him know who I spoke to in order to change my reservation! Like that was going to help me in some way! Will never, ever do business with them again!!
Pros:We eanted an exonomical solution for transportation. We ended up getting a mini van which was actually cheaper than an Economy Class vehicle. Plus we got an upgrade!
Pros:I’m really happy with the service and the new vehicle!