Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9,2
Pros: The staff was warm, polite and genuinely helpful.
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10,0
Very satisfied customer
Pros: They pick me up from my house, faster service
Cons: Not much
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2,0
They don't honor the reservation
Cons: We came in and they told us that they didn't have any car available. They wanted us to come later but with another reservation, which would have been more expensive. They did have some cars available.
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2,0
Cons: The guy that helped me get into my car was just rude. He had zero customer service ability and honestly im not sure I will use enterprise ever again. He really needs to learn how to speak to people. Very sad to me.
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10,0
First Time Renter
Pros: First time to ever rent a vehicle. Rented it months ahead of time and was very pleased with not only the car but the extra upgrade with no charge. Love the no mileage fee and when it was time to drop off, a quick check and we were on our way. Will be using enterprise again if I need a rental. Thank you again.
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10,0
Exceeded Expectations
Pros: Flew into Fort Worth and realized at the DFW rental counter my reservation was not at the airport location. Despite being totally booked the staff found a car for us and even honored the third party booking rate. And then upgraded us from a compact to a small SUV. The most charming, accommodating staff who made things more than right even though the error was all mine.
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7,6
Good Service, Comfortable Car
Pros: Very comfortable Chrysler 300C. The representative helped us get the best price. Everyone we dealt with was very professional and helpful.
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10,0
Dalton is AMAZING
Pros: The high level of service provided by Dalton at the Hulen location far exceeded all expectations. He was thorough in explanation of everything, exuded energy and positivity, and went above and beyond to ensure that I had an immaculate customer experience.
Cons: Nothing. It was perfect from beginning to end.
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5,6
Car was not ready
Pros: Rep at counter was nice
Cons: Car was not ready and had to be vacuumed and washed. I then learned from my parents that it pulled to one side like it needed an alignment. Car just didnt feel good. Unfortunately i learned about it after they turned it in.
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4,0
Cons: Employee rude, when I was renting the car.
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9,2
Overall good experience.
Pros: Scheduled online, pickup and drop-off were simple. Staff were polite. Car was clean and comfortable.
Cons: The car itself. It has several blind spots. When I extended my rental the company offered a different/larger car, but that meant paying more, so I didn’t take it because by that time I had learned to work around the blind spots.
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9,6
Convenient location
Pros: Respond to key need to drop quickly and get a ride.
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9,2
Pros: The staff was warm, polite and genuinely helpful.
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10,0
Very satisfied customer
Pros: They pick me up from my house, faster service
Cons: Not much
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10,0
First Time Renter
Pros: First time to ever rent a vehicle. Rented it months ahead of time and was very pleased with not only the car but the extra upgrade with no charge. Love the no mileage fee and when it was time to drop off, a quick check and we were on our way. Will be using enterprise again if I need a rental. Thank you again.
review from
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10,0
Exceeded Expectations
Pros: Flew into Fort Worth and realized at the DFW rental counter my reservation was not at the airport location. Despite being totally booked the staff found a car for us and even honored the third party booking rate. And then upgraded us from a compact to a small SUV. The most charming, accommodating staff who made things more than right even though the error was all mine.
review from
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10,0
Dalton is AMAZING
Pros: The high level of service provided by Dalton at the Hulen location far exceeded all expectations. He was thorough in explanation of everything, exuded energy and positivity, and went above and beyond to ensure that I had an immaculate customer experience.
Cons: Nothing. It was perfect from beginning to end.
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9,2
Overall good experience.
Pros: Scheduled online, pickup and drop-off were simple. Staff were polite. Car was clean and comfortable.
Cons: The car itself. It has several blind spots. When I extended my rental the company offered a different/larger car, but that meant paying more, so I didn’t take it because by that time I had learned to work around the blind spots.
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9,6
Convenient location
Pros: Respond to key need to drop quickly and get a ride.
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2,0
They don't honor the reservation
Cons: We came in and they told us that they didn't have any car available. They wanted us to come later but with another reservation, which would have been more expensive. They did have some cars available.
review from
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2,0
Cons: The guy that helped me get into my car was just rude. He had zero customer service ability and honestly im not sure I will use enterprise ever again. He really needs to learn how to speak to people. Very sad to me.
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5,6
Car was not ready
Pros: Rep at counter was nice
Cons: Car was not ready and had to be vacuumed and washed. I then learned from my parents that it pulled to one side like it needed an alignment. Car just didnt feel good. Unfortunately i learned about it after they turned it in.
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4,0
Cons: Employee rude, when I was renting the car.
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