3.9 MediocreAug 21 2021
So many issues with this not being a full-time branch of Enterprise. Had to wait outside in the rain for someone to show up for a pre-arranged meeting time. Then the vehicle wasn’t ready and I had to wait for it to be hastily cleaned. I would expect that with Covid MORE attention would be paid to cleaning. Two other customers who arrived during my time there described similar frustrations with meeting times at this location and vehicles not being ready when promised.
2.0 MediocreJan 8 2021
The whole experience was unhappy. The least they could have done, was call me to let me know that the car I rented, was not available. I had to find a ride all the way to the car rental agency, only to find that they did not have the car that I booked.The whole experience was unhappy. The least they could have done, was call me to let me know that the car I rented, was not available. I had to find a ride all the way to the car rental agency, only to find that they did not have the car that I booked.
8.0 ExcellentSep 15 2020
Great car, excellent customer service, car in good shapeCar was filthy inside, food under seats, windows had to be cleaned multiple times to get grease and grime off.
2.0 MediocreJul 3 2019
We never got the car, the location that you allowed us to reserve the car from was closed at the time we booked the car for. This was tge first time that I used your company, and I will never use your company again.
6.8 GoodJun 26 2018
Timing is importantThe price was right and a real bargain compared to rental at the airport.However, I was booked and sold a pickup time at the closing time of the Enterprise agency office (6pm). This would not work--I called Entrprise and they said no way. I am glad I called, but sad that I was allowed to book an unmanageable time. I had to cancel.
4.0 OkayJun 24 2018
Rental was mediocreThe price was good.The car was dirty inside and out. The car smelled of smoke. The back tire left rim was dented and made toe tire look wobbly, so we had to stop and get it checked.
10.0 ExcellentJun 30 2017
Service was geeatI would like a few discounts and I would stick to the company every time I travel Service was great ,people greeted us made sure we was comfortable and get the best possible car we wantedI liked it all
2.0 MediocreJun 7 2017
It was terrible! Enterprise did not have a car for me.Absolutely Nothing!!!!!Enterprise did not have a car for me when I arrived. They said it would take over an hour to get a car transferred from another location....and then told me the price would double, since they would have to bring a car from another location...and the prices were different at the other location. I was so upset, I walked out and got a taxi. The Enterprise rep told me I should never rent s. At from a third party site like Kayak....because often times Enterprise can really honor that price. I'm so upset at Kayak and Enterprise!!
6.8 GoodMay 30 2017
ou guys screwed me.car, service all goodYou booked me with the downtown location and not with the airport location. So I ended up paying $150 more for the same car. Not nice!
3.6 MediocreMay 16 2017
When we rented, it said Buffalo airport. When we got there, they said the rental place is a 1/2 hour away. They didn't help us at all. The rental contract said, "shuttle" from the airport. Very disappointed in the Buffalo Enterprise. Very sad couple of young men that didn't even stand up or help us.