8,0 Very Good
Pros:Hours you are open needs work. Drop off at the Pensacolsa air port was awkward.
Cons:Usually when the rental company states that they are off airport, there is a statement that there is no shuttle to their location if that's the case. Well, this rental company is so far away from the airport that it would have cost me $40 to get there by taxi. No shuttle. And when I called, they said they "could" return me to the airport when I brought the car back. I doubt that would have happened. So, from now on, I will only reserve cars from companies that are co-located at the airport or that explicitly state they have a shuttle. Lesson learned for me. I ended up renting from a company co-located at the airport, by the way. It cost me an extra $30 from my ACE rental but I saved the round trip taxi fare and the time. I had to provide ratings, by the way, in order to have my review published. I never went to ACE.
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Cons:It wasn’t clean. It’s smell like a dog. I asked for them to spray it and air freshener. When put on brakes the vehicle was shaking bad. I was very disappointed.
Pros:Location called right away to inform that they had no vehicles available
Cons:Cars are never available even after booking.
Pros:They were grossly understaffed, so they did not answer the phones at all, & the wrong car was given to me dirty...
Cons:The opposite of what I just said! ;)
Cons:One of the vehicles was on empty. Both were dirty (crumbs and curly hairs in cup holders, dirty carpet and seats). Awaiting to see if I am charged for returning one of the vehicles on empty the way I received it.
Pros:The staff was trying to be friendly, but seemed to be understaffed.
Cons:The staff was overwhelmed. There was one angry man who commanded everyone's attention and made me nearly an hour late getting my car.
Pros:Pick was poor and drop off was great
Cons:The car was not cleaned or wash the dash lit up like a Christmas tree it need oil chage and the washer fluid was also go poor maintenance
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Cons:After we arrived in the destination city, I called to arrange a time to pick up the car and was told they were out of cars. I asked how they allowed the reservation to be completed when there was no availably, they claimed it happens all the time.
Cons:There were no cars yet y’all rented to us.
Cons:We were set out with a bad tire that kept losing air. I aired it up many times. Took it to a Hertz office who sent us to a Firestone dealer for repair. The tire had been repaired but was leaking. We took our rental time to do your maintenance work. Then corporate decided it needed an oil change after we had waited for the approval and repair of the tire . and would no release the car. We were give $50.00 for our time and trouble of doing your maintenance, rely cheap for our loss of use and dangerous condition.
Pros:Vehicle fit my needs for the day
Cons:Staff was extremely rude and car was filthy
Pros:Upgraded car due to availability and super easy drop off
Pros:Staff called before I came to let me know that they didn’t have a car for me.
Cons:Rental companies should not allow kayak or other site to make reservations for customers if their is not a way to communicate between the parties that there is no cars available.