Pros:Incorrect pick-up site was selected, however, local vendor able to accommodate. Offered a larger vehicle at same rate. Relatively smooth pick-up and drop-off. No issues with vehicle.
Cons:Vehicle not well-cleaned. Smudges on passenger door window. Not well vacuumed.
Cons:The manager and his lack of customer service. It took them almost 3 hours to get us our rental. We were late to our destination and did not get to see our family. We had to drive in the worst traffic and at the worst time of day. That part of our trip was destroyed by the lack of customer service. The solution given from the branch manager was not enough to make us feel better or want to return as a customer.
Pros:I entered the location as Orlando Airport knowing there was a Hertz rental location. However, the location Kayak allowed me to make the reservation was off the premises and we were unaware. The location was about 20 minutes from the airport.
Pros:No problem with the car itself.
Cons:We have NEVER rented a car where the spouse was not included in the original quote. The additional cost was prohibitive. So my husband had to drive everywhere, even short trips. We rented for a month, so this was quite inconvenient! We shall not rent from Hertz again.
8,0 Very Good
Pros:DROP OFF WAS FINE. I WAS JUST UNHAPPY MY RESERVATION PRICE WAS NOT HONORED
Cons:My pickup time was scheduled for 2pm, and they closed at 2pm. I did not get my car obviously. They could have mentioned when they closed when I made my appointment.
Cons:I called to modify my reservation and return the rental a day early. The agent said I would be refunded for returning it early, but I ended up paying MORE because there was a modification fee that no one mentioned. Next time I'll rent elsewhere.
Cons:They didn't have a car ready for the time I requested. I don't k ok why it let me book a reservation if they didn't have a car? They called me in the morning before I was about to put it up saying there was no car and they weren't sure when they were going to get more. Then they didn't even offer me anything as retribution for their mistakes
Cons:Customer service very poor
Pros:Nice staff, clean car.
Cons:When you type in MCO, you are routed to best rate for car, but it is not at the airport. Confusing.
Cons:30 minutes before pickup, I received a call from this Budget explaining they had no cars available for rent and was advised to "call somewhere else".
Cons:Bad customer service
Cons:Man at the counter in Altamonte springs mall got surly when I would not sign the form saying I had inspected the car and everything was OK. I had not seen the car and told him that. He then informed me that he said the car was OK. Also they could at least clean the windows - they were filthy. After refusing extra insurance 2 x's, that is enough. OK?
Pros:Did not have the type of car that I wanted to renthad problems with the car had to swap it out at a Nother location
Cons:I reserved a suburban a month in advance to be called 45 minutes from the time I was supposed to pick it up to be told they didn't have one and the company shipped a Ford Explorer to the location instead. Customer service is nearly non existent. After spending two hours on the phone with customer service I finally got in touch with the regional manager. He did get me a suburban 10 hours later. This ruined part of our family vacation because it was so late. The company then tried to charge me double what it cost originally because the entire rental agreement had to be recreated. Argued with the front desk at 10 pm that night when I had to be on the road at 4 AM the next morning. Finally got them to fix the price only to wake up the next morning and find the incorrect, double, price was still charged. I had my wife call while I was driving the next morning to fix it. Customer service kept trying to tell me it was a hold...REALLY??!!! For $2000 ish when the original was for just over a $1000?! After another 2 hours on the phone with them they finally released the hold and gave us our money back. Finally once we got home I had to take it in and again go argue with the front desk because of the incorrect price being charged on my card and I didn't want it popping back up after we turned it in. They assured me it was fixed and it was just the mistake of the agent who originally checked us out late that one night. Avis ruined our family vacation. We will never rent from them again. i gladly pay the extra that National charges. Stay far away from Avis! The other reviews about how horrible of a company they are are true! The incompetence of its employees is astounding and customer service cannot do anything for you. They read from a script and are like robots!
8,0 Very Good