Pros: I liked the free upgrade from a Chevy spark to a Buick lacrosse.
Cons: I didn't like the fact when I went to refill the car with gas before dropping off the car, the gas cap door would not open on the car. I read the Manuel and googled instructions on how to open it and now it would open. The car rental return location was closed so I could not explain to them, I called the road side service but they where of no asstince. So now I'm stuck paying 6.99 a gallon for Hertz to refill it for me.
Aug 8 2018
Pros: Picking up the vehicle was fast and easy. Everyone at the service counter was friendly and answered any questions I had, plus they explained everything. Turning the vehicle in, was painless! Very easy. Van was very clean and easy to drive, very comfortable for the long road trip.
Jun 11 2019
Pros: Easy, convenient, great rate.
Jul 11 2019
Pros: Staff was amazing, especially Julie. There was a bit of a smoke smell in the car and she was able to handle any issues that might have come up.
Mar 30 2017
Good human interaction
Pros: Customer service
Jan 18 2018
Car in great shape; well-priced
Pros: Very pleasant staff
Great price on car
Car was comfortable and clean and drove well (started easily) despite very cold weather. Car did have snow brush (which we needed).
Cons: Waited thirty minutes for reserved car
Car was very clean (being cleaned)
Statement mis-stated miles driven, though that did not affect price
May 25 2019
Pros: Staff was very friendly. The pick-up and drop-off were close to the rental counter and baggage claim.
Pros: Had a flat tire, wiper did not work properly.
Cons: see other
Apr 12 2017
Best place to rent a vehicle
Pros: Renting a vehicle with Alamo was very simple and straightforward. I rented through the website and was able to easily compare rates. The Alamo agents were knowledgeable and so friendly! When I called to modify my reservation the day I was supposed to return the vehicle, the agent was helpful and quickly confirmed my changes. Alamo had a number of vehicles for me to choose from. The one I chose was clean and in great condition. I will never rent from anyone else! Thanks guys
May 5 2017
Pros: Ease of pick-up and drop-off, as well as friendly and helpful staff
Cons: Heater insufficient, pretty "basic" car for full size price, not very comfortable.
Person at check in/out desk either new or incompetent, didn't seem to know what he was doing, had to ask for help from other counter.
May 4 2017
I was mislead
Pros: I was put in a Payless Car - an affiliate of Budget and it was barely better than a lawn mower. It wa considered a mid-size, but wa about the size of a Cooper Mini. It made all sorts of noise and worried about its upkeep as we traveled thru a National Park.
There was nothing good to say.
Cons: It was awful. I had to debate with the attendent about a price break.
Aug 29 2017
Cons: The car was tiny and crumby..... we are use to a comfortable ride ; but it did get us to our destination.
Mar 9 2019
Pros: Staff was helpful
Aug 10 2019
Pros: Easy pick up and drop off.
Cons: Staff wasn’t overly friendly.
Sep 18 2019
Pros: Staff very friendly
Cons: Total within expectations
Aug 24 2016
Pros: the quoted price was wrong - it was 3 times more than offered by you!
I think the guy thought we were our of our minds even though we had it straight off your site. didn't matter - we paid the asking price and all was well.
Aug 29 2016
Will have a good experience as long as you let the
Pros: We called the local number as soon as we found out that we missed our connection flight in Chicago. They gave us the option to pick up at the airport but had to add the airport fees to our original price that was given. But it saved us alot of headaches because of arriving at the airport late that day. It was much easier being able to drop the car off at the airport as well. Just a word of warning that if you get a car from an off site car rental place in Fargo, you may have to take a taxi to get to the car rental place. AND they close normally at 6 pm. So plan ahead to receive a better experience
Make sure you are renting from the right location!
Pros: The service was extremely friendly, upgraded us several categories for a nominal charge. The agent was super helpful in trying to save us the money on the airport surcharges.
Cons: I booked for Fargo, and it was the downtown location instead of the airport. The agent was super helpful and suggested Uber to get us to the right location and avoid the 18% surcharge that the airport had. However, that was convenient.
Mar 2 2017
Quick, easy, professional
Pros: Great customer service, no up sell, straight forward, professional
Sep 21 2017
Cons: Make sure cars are running at optimal level.
Sep 30 2017
The rental car company was not located at the airport.
Pros: Nothing. I refused to rent a vehicle from them - I went to hertz.
Cons: The airport's rates were substantially higher than the out of airport location. Initially, I was told the airport would honor my quote, but then all of a sudden the representative said she could not get me a vehicle at the agreed upon rate. In my opinion, they colluded to avoid paying Kayak's reduced offfer
Customer service was good and not good at the same
Pros: The fellow at the airport offered to get the car for me, although that simply meant starting it as the lot is really close to the door.
Cons: There were two problems. One was simply uncomfortable, once accelerating up to 60 mph, the vehicle shook continuously (for 300 miles). Obviously it needed an alignment. There was also a lot of ice stuck behind the tires and elsewhere on the vehicle and it kept coming off in big chunks. This did not make for happy fellow motorists; one actually gave me the finger.
The other problem was simply dangerous and foreseeable. The weather was a balmy -10 degrees which means someone cleaning the vehicle should pay attention to what they are doing. There was frost covering all the windows completely and it was impossible to get off because it was heavy and ON THE INSIDE. If you have ever tried to scrap the inside of the car window, you would understand. I have lived in the north country for 50 years, driving for 35, and Never have I had frost build up on the inside of a window. I couldn't see much at all on the drive home and spend 1/2 an hour the next morning trying to get enough visibility to drive in the daylight. I had to have the windows down until it got warm enough to start melting the frost and then there was water dripping down and it froze in big drops all over the windows. Finally, there was either no windshield wipe fluid or both nozzles were frozen and nobody bothered to check them and alleviate this problem.
I am shocked at the situation all-around.
Jul 14 2019
Pros: Good value for a nice car
Cons: Reserved a premium but when showed up they said it was reserved for Full size. I showed them reservation and they said they had to charge additional $10 per day. So we were misled by Kayak or Avis rep at counter.
Sep 19 2016
Pros: Good Service and friendly helpful people
Cons: I asked for a car at Hector field and my reservation was actually in town not at the airport.
We were charged an additional 10% and this was disappointing.
Jul 31 2018
Fargo vs FAR
Cons: Careful when you book a car to pick up at the airport and the company books it in town miles from the airport.
Aug 7 2018
Wonderful experience except address change has not taken place on goog
Cons: Need to update new address over radio and google. Apparently website is now updated ?!?