8,0 Very Good
Cons:I had no issues with the car or the service...but. Right after I used my credit card in that place. I started receiving alerts from my bank. They tried over charging us a couple of days later. Im sure they also sold our info to other people. There was a charge for 1700 for a mex university..
Cons:Insurance alone was over $65 Rediculous and couldn't reach your site to cancel it. The taxi for the whole day was cheaper
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Cons:I arrived at the airport...the flight was 2 hours late, hertz was supposed to be open 24 hours--they weren't. I had to pay for an Uber from the airport to the hotel, back to the airport in the morning (same cost as 2 days of my rental) then they only had subcompact cars when I had reserved a full sized car....so I cancelled. worst car rental experience of my life. (it really sucked to be at an airport at 130am in the morning and not have your transportation waiting for you)
Cons:I ordered a Audi or similar car to pick up yesterday. When I got to pick it up they don’t have anything similar to an Aldie and they try to give me a Nissan. I asked if they had anything closer and the closest was a Volkswagen. We spent probably 30 minutes going back-and-forth inside before finally getting out to the cars in the lot. Once we got to the lot, they again try to give me a Nissan. I had to tell them no, we agreed on a Volkswagen. Finally we left with a super basic model Volkswagen instead of the premium Audi that I selected and paid for. I would like a refund for this reservation please.
Cons:pick up & drop off there is no booth just some hertz guys working out of a car trunk in the parking lot hard to find as there is little to no signage at the transaction kiosk the directions they provided was> go out the door cross the street and into the in the parking lot 24,000km on the car it smelled and was poor suspension - shaky ride on the streets and highway
Cons:Location of car pick-up was different than advertised. Lots of hidden fees. Inefficient pick-up/drop-off process (long wait and processing times). Although we didn't have high expectations for the economy model car we rented, the brakes and steering we're pretty sketchy.