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6 locations in DeKalb
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Reviews
10,0 Wonderful
Jun 2020
Pros:
Truck was cleanCons:
Nothing5,2 Fair
Nov 2019
Cons:
Reserved car on Kayak Showed up and no car was available Will not use Kayak or Enterprise again10,0 Wonderful
May 2019
Pros:
The staff were very helpful and great customer service.8,8 Very Good
Oct 2018
Pros:
Attendants were polite and picked us up and delivered us back to the residence.Cons:
Didn’t like that they couldn’t help me with the toll payment problem. (I didn’t have all the change for a unmanned coins only toll booth on the Illinois tollway. I’m from California. Upon returning the car, I informed the enterprise staff who referred me to the 800# Enterprise problem solver which they said could walk me through paying the toll online, but that person couldn’t help. Also I returned the car with more gas than it had when I received it. (1/4 tank over), I thought they would reimburse me for the difference but just gave me a business card saying I could get the gas credited on the next rental but I rarely rent cars. I dont think the business card would be honored in the future anyway.7,6 Good
Jul 2017
Cons:
They had no porter on staff that would detail each car between use. Si the office staff had to clean this is not their forte so to speak7,2 Good
Jul 2017
Pros:
Very helpful staff and easy to speak withCons:
Everything went well. No complaints.2 locations in DeKalb
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2,0 Poor
Oct 2022
2,0 Poor
Jan 2018
Pros:
A week before the reservation, I made an alteration to my reservation directly through hertz website to change to a bigger car and an extra day. I was quoted an extra 30 bucks which is understandable. Within two hours from that change, which is still a week away, i called hertz to change back to my original reservation because I realized I didn’t need that extra day. I was ready to accept the $30 that I was charged because of changing the reservation multiple times. To my surprise, the rep on the phone said that I will be charged an extra 50 dollars for that change. ARE YOU KIDDING ME? But if I cancel the reservation I will not be charged for anything? What kind of business is Hertz running and Kayak backing up? I cancelled everything and called my local Avis and got more for my money. Wait no, I got the same car for 30 dollars cheaper. Call your local dealer, they will have better rates.Cons:
Never hertz again.10,0 Wonderful
Dec 2017
Pros:
Pre paid online, just drove there and picked the car up.Cons:
Dark parking lot so it was hard to see the vehicle for the pre trip inspection.8,0 Very Good
Jun 2017
Cons:
It was in my neighborhood2,0 Poor
Jan 2017
Cons:
Ruined my nye Plans got to Hertz añd was informed they had over booked and had no cars available.10,0 Wonderful
Mar 2016
Pros:
The price Kayak was able to give me for Hertz!One location in DeKalb
Most popular car type | Full-size |
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