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9,6
Great experience
Pros: When I arrived in Wisconsin, I had a voicemail waiting on me from Ace welcom By me to Wisconsin and to call them after I landed. Great customer service.
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7,2
Pickup
Pros: Checking back in was very convenient and our ride back to the airport was almost immediate.
Cons: We didn't realize it was quite a distance from the airport and we waited almost 45 minutes to be picked up. They said this was an anomaly. Other than our initial experience with Ace the rest of our interaction was pleasant.
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9,2
Good value but not as convenient
Pros: Very good price plus the intermediate car I had reserved was not available so I got a free upgrade to a small SUV (Dodge Journey). Very nice car.Staff was friendly.
Cons: Waited for 20+ minutes for shuttle driver to be driven to off-airport location. Was then 3rd in line and it took at least another 20 minutes. Process not automated like the on-airport agencies. In fairness though I've waited as long at the Hertz counter on a busy Friday or Saturday.
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9,6
Pros: For my experience in MKE it was a good option. I had family come in to town on short notice, and there was a large festival in town. They rented with a larger brand, but was told they could only keep the car for a day without the price jumping up to a very high amount ($87 a day for an economy car). Through Kayak I found the ACE Rental, for ($60 a day) we were able to rent for them a fully loaded luxury car. Not that we needed that, but again the only thing they had. But, still nearly $30 a day cheaper and four times the car. Overall, I was happy with how this worked out.
Cons: The rental agency is located in a Ford Automotive dealership. This can make locating the agency a bit difficult. But, the staff was friendly which makes up for it.
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9,6
Milwake pickup
Pros: Friendly staff. This location seems like a local business rather than a big chain. They had a nicer car available than what I requested on Kayak and they offered me an upgrade for free.
Cons: You need to leave extra time for the shuttle which was pretty fast, but if you miss one you need to wait 15 minutes
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7,6
very slow and inconvenient service to air traveler
Cons: The operation is offsite, you have to call and get a pickup, there's only one person working there, and it took a half hour to get the car. Dropping it off was equally time-consuming. Also, they shut down at 8 pm, so we almost got zilch.
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8,4
Pros: Very friendly staff. Our son who was going to be driving the vehicle wasn't with us, so they gave me a cell phone # that I could text a picture of his driver's license and copy of insurance card to. They also offered us an upgrade (with a charge) since the vehicle had been returned early.
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2,0
They did not let me pick up my reservation.
Cons: They told me I need to provide proof of address (like an utility bill) and a pay stub from work in order to pick up my reservation. My visa and driver license was not good enough. Really! Who carries that stuff with them? Ruined my weekend.
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10,0
Speedy, friendly, and courteous
Pros: The guy at the front desk was extremely helpful- I was traveling alone with my 2 kids under 5 and he was friendly, helpful with my bags and getting in and out of the vehicle, and very courteous and informative. Both at pick up and drop off I did not have to wait, and the entire process was very speedy as they really seemed to know what they were doing.
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9,2
Pros: The fast friendly service and the availability of cars. Easy to search and find. The people seem to enjoy their job which made it pleasant me.
Cons: I didnt like the feel of the driver head rest. I was not that comfortable me.
review from
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6,4
Don't have a support animal
Pros: I liked that she upgraded me to a truck because it snowed.
Cons: I don't like how they charged me to clean out pet hair. When I have a Dr. Note saying he has to be with me, and that's normal wear and tear, when driving.
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9,6
Cheapest rental car in my area
Pros: Was no problem for me to extend the reservation another day. Employees were very nice. Lowest price I could find for unlimited mileage. Do remember to bring your car insurance card, even if you think it won't cover the rental. The employee checked for even the tiniest damage before I took the car, and I returned it dirty due to driving through bad weather, so I was worried I was going to get charged. However, there were no additional charges upon return.
Cons: Was really part of Mayfair Rent-A-Car, at least in the Milwaukee office. This made it a little hard to find. They were going to charge me $5 for gas because the needle was not past the Full mark, but I said I filled up just around the corner and I filled it up until it was spilling out. No charge once I mentioned that. I did get a speeding ticket in the car and the registration was nowhere to be found, which made the officer unhappy.
review from
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9,6
Great experience
Pros: When I arrived in Wisconsin, I had a voicemail waiting on me from Ace welcom By me to Wisconsin and to call them after I landed. Great customer service.
review from
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9,2
Good value but not as convenient
Pros: Very good price plus the intermediate car I had reserved was not available so I got a free upgrade to a small SUV (Dodge Journey). Very nice car.Staff was friendly.
Cons: Waited for 20+ minutes for shuttle driver to be driven to off-airport location. Was then 3rd in line and it took at least another 20 minutes. Process not automated like the on-airport agencies. In fairness though I've waited as long at the Hertz counter on a busy Friday or Saturday.
review from
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9,6
Pros: For my experience in MKE it was a good option. I had family come in to town on short notice, and there was a large festival in town. They rented with a larger brand, but was told they could only keep the car for a day without the price jumping up to a very high amount ($87 a day for an economy car). Through Kayak I found the ACE Rental, for ($60 a day) we were able to rent for them a fully loaded luxury car. Not that we needed that, but again the only thing they had. But, still nearly $30 a day cheaper and four times the car. Overall, I was happy with how this worked out.
Cons: The rental agency is located in a Ford Automotive dealership. This can make locating the agency a bit difficult. But, the staff was friendly which makes up for it.
review from
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9,6
Milwake pickup
Pros: Friendly staff. This location seems like a local business rather than a big chain. They had a nicer car available than what I requested on Kayak and they offered me an upgrade for free.
Cons: You need to leave extra time for the shuttle which was pretty fast, but if you miss one you need to wait 15 minutes
review from
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10,0
Speedy, friendly, and courteous
Pros: The guy at the front desk was extremely helpful- I was traveling alone with my 2 kids under 5 and he was friendly, helpful with my bags and getting in and out of the vehicle, and very courteous and informative. Both at pick up and drop off I did not have to wait, and the entire process was very speedy as they really seemed to know what they were doing.
review from
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9,2
Pros: The fast friendly service and the availability of cars. Easy to search and find. The people seem to enjoy their job which made it pleasant me.
Cons: I didnt like the feel of the driver head rest. I was not that comfortable me.
review from
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9,6
Cheapest rental car in my area
Pros: Was no problem for me to extend the reservation another day. Employees were very nice. Lowest price I could find for unlimited mileage. Do remember to bring your car insurance card, even if you think it won't cover the rental. The employee checked for even the tiniest damage before I took the car, and I returned it dirty due to driving through bad weather, so I was worried I was going to get charged. However, there were no additional charges upon return.
Cons: Was really part of Mayfair Rent-A-Car, at least in the Milwaukee office. This made it a little hard to find. They were going to charge me $5 for gas because the needle was not past the Full mark, but I said I filled up just around the corner and I filled it up until it was spilling out. No charge once I mentioned that. I did get a speeding ticket in the car and the registration was nowhere to be found, which made the officer unhappy.
review from
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7,2
Pickup
Pros: Checking back in was very convenient and our ride back to the airport was almost immediate.
Cons: We didn't realize it was quite a distance from the airport and we waited almost 45 minutes to be picked up. They said this was an anomaly. Other than our initial experience with Ace the rest of our interaction was pleasant.
review from
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7,6
very slow and inconvenient service to air traveler
Cons: The operation is offsite, you have to call and get a pickup, there's only one person working there, and it took a half hour to get the car. Dropping it off was equally time-consuming. Also, they shut down at 8 pm, so we almost got zilch.
review from
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8,4
Pros: Very friendly staff. Our son who was going to be driving the vehicle wasn't with us, so they gave me a cell phone # that I could text a picture of his driver's license and copy of insurance card to. They also offered us an upgrade (with a charge) since the vehicle had been returned early.
review from
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2,0
They did not let me pick up my reservation.
Cons: They told me I need to provide proof of address (like an utility bill) and a pay stub from work in order to pick up my reservation. My visa and driver license was not good enough. Really! Who carries that stuff with them? Ruined my weekend.
review from
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6,4
Don't have a support animal
Pros: I liked that she upgraded me to a truck because it snowed.
Cons: I don't like how they charged me to clean out pet hair. When I have a Dr. Note saying he has to be with me, and that's normal wear and tear, when driving.
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