The staff member that I dealt with was friendly and efficient (like the previous visit). The pick up and drop off of the vehicle went smoothly as well.
Just two things stand out. First, the check-out and especially, the check-in when I returned the vehicle, was quick and efficient. Secondly, when I called for help unexpectedly (on how to use one of the car's functions), the Front Desk person took the time to figure out what I should do.