Cons: Horrible smell in car Not sure if it was a cleaning agent but it smelled like horrible perfume
2.0 MediocreJul 6 2020
Pros: Well, nothing... as we didn’t get the car.Cons: We could have gotten the car
4.8 OkayOct 16 2019
Pros: I loved the pick up part but I hated the drop-off, I didn't get to see how much I payed, and so I have no clue about anything, he just took the keys out of my hands and said I will email you the information... now 16 hours later and still no email
5.2 OkayOct 6 2019
Cons: Tried for several days to cancel reservation. From Kayak was unable to cancel via my account as kept getting notice that I couldn‘t cancel a reservation under someone else‘s name (??). From enterprise website every time I clicked to modify the existing reservation it refreshed to starting homepage. And rental location did not pick up phone for 5-6 calls, and no other form of contact. Four days of unsuccessful attempts - huge waste of time and very frustrating!!
2.0 MediocreOct 6 2019
Cons: They didn’t have the vehicle I reserved available.
10.0 ExcellentJun 30 2019
Pros: The staff were very friendly and very helpful. We were well taken care of there and I highly recommend getting your rental from them.Cons: Nothing.
8.0 ExcellentMay 8 2019
Pros: Friendly staff. Easy to drop the car.
10.0 ExcellentMar 31 2019
Pros: Great staff! Easy pick up and a nice upgrade for a reasonable price.Cons: Nothing , extended my trip by 2 days with a different drop off by phone, staff was very accommodating at the Banff outlet.
9.2 ExcellentDec 25 2018
Pros: The staffs are all kindness, and the car is nice, gas-saving.Cons: The place to return the car was a little bit unclear. Maybe a better sign will be better.
2.0 MediocreSep 13 2018
Charged me $190 for the $93 three day rentalPros: Pick up locationCons: Everything else. Now I have to do the run around to try and get my money back
Pros: Check in was fast and friendly.Cons: Have clean cars ready
10.0 ExcellentAug 13 2018
North Hill Calgary is the best rental dealerPros: This family run business was so easy and nice to deal with. I appreciated their practicality and dedication to service. With the help of KAYAK I found a very affordable rate too.Cons: They called me the day before I was to drop it off. I didn't mind that but wished that they reminded me to fill up the gas tank before returning. My previous rental let me bring the vehicle in empty because I paid for the tank. I forgot with this one and had to go fill it up. Lucky I came early!
10.0 ExcellentApr 29 2018
Cons: Very nice.
2.0 MediocreFeb 1 2018
Pros: Car us clean and goodCons: Poor customer service. Please don't go to North hill , Calgary location. That guy is really rude
2.0 MediocreOct 2 2017
Pros: Nothing as they would not rent the car to me as I did not have a major credit card. However, I have rented cars before at other places with no problems. I will never ever use Avis again. Very poor service.
10.0 ExcellentSep 9 2017
Pros: Quick and pleasant service. Were willing to accommodate a change in drop off time when I called to say the service on my car was behind schedule and i might not meet my drop off time. Very pleased with my experience.
10.0 ExcellentSep 3 2017
Fantastic experiencePros: Raj and his team were very professional and helpful - best car renting experience I've had in the past 10 years.Cons: Nothing
10.0 ExcellentAug 13 2017
Pros: Great deal!
2.0 MediocreJul 31 2017
Cons: When I searched for a car rental I was specific to pick up the car at Calgary airport. When I was going to pick up the car I was told the car rental was 25 min away from the airport. The offer I had booked was not available at the airport. I had to pay around $550 instead of the $160 I had initially booked through the website. Not planning to use Avis in future rentals.
Heavy upsellPros: Nice upgrade to a bigger vehicle. The care was nearly new and in very good condition.Cons: There was heavy upsell for prepaying the fuel and insurance. These must be major money makers for them. I always refill the car when I return it as I don’t know how much I will use and get a rider on my personal car insurance that covers rental cars.
4.0 OkaySep 24 2018
Coat way morePros: It was to be around 80.00 after all side it was 250.00
6.8 GoodJun 5 2018
Extras add up fastPros: The vehicle was new and clean.Cons: The extras such as added drivers and various coverages add up fast. The price quoted on the website was no where near what the actual price was.
4.8 OkaySep 16 2016
TANK was NOT FULLCons: FORD Fiesta needed more than 5 gallons fill up after just 75 miles highway cruising = obviously tank was NOT full