2.0 MediocreJan 11 2021
The type of vehicle I choose for the trip.The manager working with me and granting my ask of filling the gas tank up so all I have to do is fill it back up. It's a lot easier not having to worry about the level and where it is at when you drop it off. No one wants to put to much gas in the vehicle when they are dropping off. They should do this with all their cars. The Galesburg office where I live does it for me all the time because I rent locally a lot. Not having the one way charge would also have been nice. We were on a budget. I made an appointment with them to pick the vehicle up at noon but it wasn't ready until 1:30pm what is the point of making appointments if they are not going to keep them ? This vehicle should really not have been rented out because it pulled to the right kinda hard all the way home which wears you out on a 14 hr drive. The manager said well I wished you would have said something so we could have given you a different vehicle. I said well I needed to get on the road and you should always know what is going on with your vehicles. There is more but this is enough.
10.0 ExcellentJun 2 2019
The staff was friendly, the pick-up and drop-off was easy and quick. I would definitely be renting from this company again.
2.0 MediocreMar 19 2019
N/AActually having the vehicle that I “reserved” would have been nice. What’s the point of a “reservation” if the vehicle is not available or reserved when I arrive. Enterprise really left me high and dry on this, and I will not use them again.
8.0 ExcellentSep 24 2018
Key issueKey fobs were extremely difficult to separate! On metal wire loop with metal pinched ends that didn’t open. Asked attendant how to separate, she didn’t know! Took 30 min using garden shears to break apart. Not good!
7.6 GoodOct 8 2017
Friendly, fast cu stoner service!Custome r service was excellent.Car seats were stained, dirty and back seats not even vacuumed.
10.0 ExcellentJan 30 2017
I like the staff. They are very kind and informative.
10.0 ExcellentNov 8 2016
They upgraded me at no charge to a mini vanThe way kayak sold the supplemental insurance.
10.0 ExcellentOct 9 2016
Good carThey did not have the car that I rented but they upgraded me to a nicer car without having to pay more.