The staff were very friendly and helpful. I was able to extend my booking an extra 2 days over the phone. Thankfully they gave us the option to take the full insurance package, in the end it proved worth the extra expense as a truck tossed a stone at our windscreen about 2km from the return drop off. I can't believe we travelled 1100km without incident, I was so upset about the crack but happy we were encouraged to take the zero excess insurance at the same time. Thank you for your great customer service 👍
The staff member who served us was new and had trouble processing the booking, additional drivers etc. The car had a standout scratch/dent on the back left side door, i found this unusual for a hire car. It should have been repaired after it happened as i feel it had been done a while back, i am sure the insurance would have been collected. The hire price to me was excessive, highest i have ever paid in Broome.