6.0 GoodNov 28 2021
Although we asked, did not provide necessary information about car - cruise control, heating, etc. instructions. Ice on windshields when picked it up. Went in to tell them. 3 people working and no other customers. Handed me a scraper that didn't work. Did not offer to help senior citizen clean windshields.
10.0 ExcellentSep 30 2021
I wanted a particular car because I am interested in buying this type of vehicle. There were 3 on the lot but I could not get one even though that is what I had specified. The car I got was way too large for my needs and was a different brand, but I really cannot complain because the car was fine. I wish the location of this particular lot was in a different place, just a little dicey area.
1.9 HorribleSep 13 2021
Had to cancel a week in advance, and because I prepaid, they charged me $50. I wo t use them ever again.
1.9 HorribleAug 5 2021
The car was very beat up, it didn't drive well at all. It badly needed a tire rebalance or alignment. The car shook very hard at 55-65 mph. So the ride was not pleasant.
10.0 ExcellentApr 19 2021
Staff was super-friendly, car was clean, everything was timely and exactly as advertised.
2.0 MediocreMar 8 2021
it sucked your process is confusing it let me rent when the place was closed
2.0 MediocreFeb 8 2021
Asked for a Ford Focus got a Chevy Volt, had to cram the car because I was moving a a lot of stuff with me. O'Hair site is really inconvenient and has poor signage. Hertz' website should have some instructions for getting picked up from the O'Hair Hertz. The car smelled slightly of (cigarette) smoke, brakes creaked, and the oil change reminder came on. Lastly, the link to the receipt Hertz sent me will not load.
4.0 OkayOct 30 2020
I was late for 34 minutes when returning the car, and they charged me the whole day for insurance and car for 75$. Although, on their website they mention the grace period is up to 59 minutes. Avoid this company!
2.0 MediocreSep 20 2020
the staff was not friendly at all and actually denied me access to my rented vehicle and denied acknowledgment that I prepaid online for the rental.If the employee respected and acknowledged our online order for the rental.
10.0 ExcellentAug 22 2019
Very friendly staff. Easy to work with.Nada