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5 locations in Bedford
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10,0 Wonderful
Sep 2020
Pros:
No hassle. Very easy.6,0 Okay
Jun 2020
Cons:
FALSE ADVERTISEMENT OF DROPOFF LOCATION IT WAS MILES OUT OF TOWN8,4 Very Good
May 2020
Cons:
Kayak told me to pick the car up at the wrong location.2,4 Poor
Sep 2018
Pros:
The car was nice but was oldCons:
Check-in process took 30 minutes because they couldn’t figure out how to do the technology. He signed the rental agreement for me which I think is illegal. The car didn’t have a full tank of gas and wasn’t clean. Then they were closed on Sundays when my scheduled return was and I got charged for an extra day. Don’t rent from here!!!!One location in Bedford
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2,8 Poor
Jul 2020
Cons:
. The facility itself was so dirty. Trash laying around the waiting room. Looked like it hadn’t been cleaned in weeks. One person working the entire facility. He was doing his best but the process wasn’t great. There was no walk around to mark dings/imperfections on the car. My car was filthy when I got it. Not only was there NO sanitation/COVID cleaning there were cracker crumbs on the floor of the backseat. Dog hair all over. The navigation/backup camera screen was shattered. It was not good. The person working there said there weren’t any other cars he could give me. I had to be at an appointment in a few minutes so there wasn’t anything I could do. Thankfully, upon return, they did not charge me for the rental. The person working there did his best to make the situation right but they clearly need more staff if he’s the only one expected to run the counter, check in and out cars AND clean. It was not a good experience and I would be renting from here again.6,4 Okay
Dec 2020
Pros:
Check out and drop off was quick.Cons:
The car smelled of cigarettes and wasn’t very clean. The gas gauge was also broken on the car. Filled up the tank before dropping off but only showed it was 3/4ths full.7,6 Good
Sep 2019
Pros:
The vehicle was almost new, very nicely equipped and comfortable. We received extraordinary service when we returned the car to O’Hare airport. Unfortunately I don’t remember the man’s name, but we were very impressed by his willingness to help my family with our luggage, etcCons:
The car was extremely dirty on the outside and a little dirty on the inside8,4 Very Good
Aug 2019
Cons:
Charles was awesome. His server was down and he was still really professional and nice, got me in and out quickly, and made things easy on me. Thank you!3,6 Poor
Jun 2018
Pros:
Gave me a discount for turning it in early.Cons:
The car was gross. Mystery stains on every single seat and sand in the back.2,0 Poor
Dec 2021
One location in Bedford
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10,0 Wonderful
Apr 2021
Pros:
Staff was super-friendly, car was clean, everything was timely and exactly as advertised.2,0 Poor
Mar 2021
Cons:
it sucked your process is confusing it let me rent when the place was closed2,0 Poor
Feb 2021
Cons:
Asked for a Ford Focus got a Chevy Volt, had to cram the car because I was moving a a lot of stuff with me. O'Hair site is really inconvenient and has poor signage. Hertz' website should have some instructions for getting picked up from the O'Hair Hertz. The car smelled slightly of (cigarette) smoke, brakes creaked, and the oil change reminder came on. Lastly, the link to the receipt Hertz sent me will not load.4,0 Mediocre
Oct 2020
Cons:
I was late for 34 minutes when returning the car, and they charged me the whole day for insurance and car for 75$. Although, on their website they mention the grace period is up to 59 minutes. Avoid this company!2,0 Poor
Sep 2020
Pros:
the staff was not friendly at all and actually denied me access to my rented vehicle and denied acknowledgment that I prepaid online for the rental.Cons:
If the employee respected and acknowledged our online order for the rental.10,0 Wonderful
Aug 2019
Pros:
Very friendly staff. Easy to work with.Cons:
NadaOne location in Bedford
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10,0 Wonderful
May 2021
Pros:
Yes2,0 Poor
Apr 2021
Cons:
They didn’t have a car, please double check to ensure I didn’t have to pay for that10,0 Wonderful
May 2017
Pros:
Upgraded to SUV at no extra cost Friendly counter agents Newer and clean car Convenient location2,0 Poor
Feb 2023
2,0 Poor
Nov 2022
10,0 Wonderful
Jun 2021
Pros:
The staff was very friendly and helpful.Cons:
The windshield wipers needed replaced and there were some areas of the car that hadn't been cleaned very well.One location in Bedford
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4,0 Mediocre
Sep 2017
Pros:
Price was goodCons:
Didn't have car I ordered. Sent me all over town just have to come back to same location. CAR BROKE DOWN. Sent to airport to be sent back to broken down location 3 hours later. They had no idea what they were doing. Agent in Charolette (Sheridan location) was rude.2,0 Poor
May 2017
Pros:
If I could give zero stars here, I would.Cons:
Twenty minutes before pick up time, rental place calls me and says "we don't have any vans...sorry they let you book it" So, trip ruined, 7 people didn't get to go as planned, etc. bad birthday for my daughter. Furthermore, Kayak accepted no responsibility and passed the buck to Payless... Just a sad situation. I also was charged for insurance on the vehicle that I never even picked up...since there was NOTHING available.3,2 Poor
May 2016
Pros:
The car was the perfect size for our needs.Cons:
The 30 minute wait (really 30 minutes) to get my rental, while the salesperson tried to upsell the only other person in the rental trailer. It is quite a drive to the off site rental trailer. The wear on the outside of the car was very noticeable. Lots of nicks, and chrome pealing.8,0 Very Good
Apr 2016
Pros:
The car was really nice to driveOne location in Bedford
Most popular car type | Intermediate |
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