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6 locations in Bartlett
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4,0 Mediocre
Jan 2021
Pros:
Very nice staff. Very professional.Cons:
poor performance and high mileage in car. both cars had problems and had to return the first car due to engine light coming on and second car the breaks went out.5,6 Fair
Oct 2020
Pros:
The vehicle was comfortable and roomy.Cons:
Upon arrival at Enterprise to pick up vehicle not vehicles were available and had to wait for an hour for a vehicle to arrive. The vehicle had 1/8 tank of fuel upon arrival necessitating an immediate stop for fuel.9,2 Wonderful
Sep 2020
Pros:
The car was really good with a few small problems. Drop off was super easy. No haggling or last minute attempts to up sell. The billing was correct, and the price was fair.Cons:
Pick up took longer than it should have. The cabin noise in the car was louder than my 15 year old 4WD truck. The rear tire had a slow leak that should have been addressed.4,8 Mediocre
Jul 2020
Cons:
Car was not clean on the inside or outside. You guys should be sanitizing cars during this time9,6 Wonderful
Jan 2020
Pros:
Very friendly staff. Easy pick up and drop off.Cons:
The gas mileage on the car they gave me wasn't that great.10,0 Wonderful
Aug 2019
Pros:
Friendly and professional staff, very easy pick up and drop off, and no hidden fees for anythingCons:
Everything was exceptional.One location in Bartlett
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10,0 Wonderful
Oct 2022
10,0 Wonderful
Oct 2022
6,0 Okay
Apr 2021
Pros:
George was very friendly and efficient.Cons:
This location is only open 3 days a week and has 1 person working alone. Although he was able to do it all by himself, he needs help. The wait was long and no more cars were available by 10am. I had to go to a separate location to pick up a vehicle2,0 Poor
Sep 2020
Pros:
Absolutely nothing. This location ruined my vacation after telling me that they couldn’t rent convertibles from this location, even though I rented the car back in April (trip was September). Tried giving me a “deal” by not charging me extra for a “better” car.Cons:
Everything. Worst location I’ve ever dealt with. Never tried to make the situation any better.2,0 Poor
Dec 2016
Pros:
NothingCons:
They gave away my reservation and couldn't find a replacement until and hour later and when they finally did they wouldn't take any form of payment except credit card and turned us away after wasting all our time. The customer service representative at the front desk was rude and ignored us half the time we were there.2,0 Poor
Apr 2022
2 locations in Bartlett
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8,0 Very Good
Mar 2021
Pros:
The staff was super friendly!!Cons:
More car options. The airport location was sold out due to spring break, so we had to Uber 30min away to rent a car.2,0 Poor
Aug 2020
Pros:
NothingCons:
Having a car that I reserved the night before. Not try and charge me $216 more because you had one at the Memphis Airport. WORST EXPERIENCE EVER!! NEVER GOT A CAR! WILL NEVER TRY TO RENT A CAR THROUGH THIS COMPANY AGAIN!10,0 Wonderful
Dec 2019
Pros:
After being with entrrprise i rented from avis by chance. Pleasant surprise. Quick vehicle availability, great srvice, friendly staff. Easy checkout and return. Will definitely rent from them again.Cons:
Avis needs to promote visibility of their locations so public would know.2,0 Poor
Jun 2017
Cons:
The problem was with Kayak not Avis. I made my flight reservations from Newark to Memphis using Kayak for an American Airlines flight. I then made a reservation to rent a car right after I made the airline reservation. Kayak found a deal for $70 was great. When I got to the airline rental counter in Memphis airport I was informed that my reservation was at an Avis 10 miles away but my return destination was the memphis airport. If I wanted a car at the airport it would be $360 for two days. I advised them I booked through Kayak and they said this happened all the time but they could not change the price. I did not accept the car or sign a contract yet Avis now has a pending charge on my credit card for $360. I have filed a complaint with Avis and they said it should clear in 24-48 hours, well it hasn't. I blame this on Kayak and I have serious reservations about using your service again.7,6 Good
Oct 2015
Cons:
All was good except for the cleanliness of the inside windows. The fron window, rear view mirror and passenger side window were dirty. Looked like they had been sprayed with something and not wiped off. Almost impossible to see out side window.4,0 Mediocre
Mar 2023
One location in Bartlett
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2,0 Poor
Apr 2021
Cons:
Customer service was terrible.10,0 Wonderful
Apr 2021
Cons:
Nothing6,0 Okay
Apr 2021
Cons:
Lack of staffing to accommodate customers.2,0 Poor
Mar 2021
Pros:
The staff member was so rude that we just canceled the entire order.Cons:
Nicer employees that actually know how to work in customer service.2,0 Poor
Mar 2021
Cons:
It woul have helped for the company to have the vehicle I reserved available. Apparently this is common with hertz, as a service rep explained.2,0 Poor
Mar 2021
Pros:
Nothing. The employees were not nice or helpful. We took a $30 uber from the airport in Memphis to Hertz, to be nonchalantly told that since we didn't get there by noon, the estimated pick up time, that our vehicle was given away and that they were sold out of any vehicles. took us 30 minutes to get another uber to get back to the airport to rent from Avis. Avis was employees were extremely nice and vehicle was brand new.Cons:
everythingMost popular car type | Full-size |
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