American Fork Car Hire

Cons: Liked everything about this. In fact they were hoping the key box would be installed when I got back and it was. I was glad about that because I returned the card during a time they were closed.

Cons: I had to go back and get my receipts because I needed to turn them in with the after hours checking. Then they mail them back to me? Strange.

Cons: Understaffed, long wait to pickup, early drop off box did not work.

Cons: Reserved 12 passenger van at an off-airport rental site. Called to verify since I reserved an hour before pickup but could not navigate the automated phone system but I did speak with a Budget central reservation person who said it should be available. Did not have the large van I had reserved. Substituted a 10 passenger van (only one available) that had not been cleaned and I talked them into renting it to me. I even had to drive another 40 miles to pick-up license plates for the vehicle. We loved the van we rented for our trip but it was at a premium price. The reservation system should not have shown that a van was available.

Cons: We got to the Budget office and they explained to us they had “overbooked” and didn’t have a minivan for us. They tried to give us a Ford Explorer, but as a family of 7 taking a 12 hr road trip that wasn’t going to work for us. We were out of luck and they didn’t do anything to try and fix the problem. Luckily we went to the Enterprise down the street and they were able to help us. It was a terrible experience and I’ll never use Budget it Kayak again.

Cons: Arrived at the location to find the representative gone. Took 30+ minutes for him to return. When he finally came back, they didn't have the vehicle I requested. The car we settled on was filthy...looked like it hadn't been cleaned for weeks. Low tire pressure and they asked me to go fill up the tire at the local tire shop. Continued to leak throughout the weekend and was a huge inconvenience. Stopped multiple times with refill. The vehicle also needed the oil changed and ran quite rough.

Cons: Did not have a cd player

Cons: when I was calling to set up a ride to our local enterprise I was told I needed the cost upfront for the rental and a $250.00 deposit. This was not doable for me and I cancelled the reservation. Enterprise added this deposit requirement amount recently.