Romano Palace Luxury Hotel

Everyone was nice.

The room had only one plug to plug my phone computer and laptop in. The marble shelve was about to fall off the wall. No Kleenex in the bathroom Ana bad light plus no plugs. Water was extremely expensive Ana could not drink the water in your room. So I went to the bar to buy water. Then got charge in my room again. Not my ideal hotel.

The hotel's surrounds and facilities such as pool and gardens were lovely and the foyer, restaurant and bar were very stylish.

We were not wowed by the accommodation. While we only booked a standard room for one night, the deco was very basic and the toilet seat in our bathroom was broken. Our greatest problem was with the staff when we checked out early in the morning to catch a flight. We prearranged for transport to pick us up at 5:30am but this did not show and the staff member at the front desk was belligerent when we expressed concern with the lateness of the transport pick up. While he did call the driver again, he was not helpful or friendly despite seeing that we were stressed at the possibility of missing our check in and baggage drop. The transport arrived 20min late. Also found the advertising a little misleading as the hotel does not have an airport shuttle, only one that runs into downtown Catania. Instead they call a taxi driver/private transport who you have to pay a set price of 20 euros to to drive you the 3-4km to the airport.

Good location - nice grounds and across the road to the beach

Rooms are very outdated, wall paper is getting lose, cracks on the walls, sliding wardrobe doors very difficult to open. The shampoo/conditioning/bath gel and coffee have not been replaced on the second/third days of our stay. Staff in reception is not very considerate to the guests - we've paid around £400 for our stay and asked if we can have a late check-out (for additional pay!), but been refused on the grounds that there is no rooms available. Nevertheless, checking through the internet, we've discovered that rooms are available so we had to book a room for a few additional hours through the internet! In the second room that we've stayed we did not have a kettle and cups. Breakfast is very average, and if you come in the last hour of the service, the missing food is not going to be replaced. I've stayed in many hotels and definitely could grade this as a 3-star, definitely not a 5-star hotel. So unless you are on the business trip, I would not spend my own money to stay in this hotel - you can definitely find better options in Catania.