Aluasoul Mallorca Resort Adults Only

breakfast was great and had a lot of options for a diverse group of travelers - british breakfast, mediterranean options, etc.

all the pool chairs would be reserved by 9am because people would go down and just leave a towel on the chairs - that shouldn't be allowed. restaurants in the small town were incredibly touristy.

Pros: - the buffet had tons of options for all meals - the room was well-cleaned and comfortable everyday - there was plenty of parking - the wait staff in the dining area were very friendly and helpful - when the sink was broken in our room, they switched our room very smoothly

Cons: - We chose the resort because of the convenience and because our Spanish is poor and it promised fluent English speakers on the website. Upon arrival and throughout the week, we found that every staff member we sought out either did not know English or was simply not fluent. If we had known that in advance, we would have chosen differently. - We felt that the resort and front desk managers in particular were very biased toward all inclusive guests. - When we tried to order a glass of wine from the dinner wine menu, we found that most of the staff were unfamiliar with the menu and were unable to answer questions about it. - We found the concierge services very poor. We wanted to rent bikes and online research into Alua had said that we could do so through the concierge. When we went to do so, they handed us a flyer and that was it. They would not help us book and did not seem interested in discussing further. - We had requested a double bed and received two twins