Guest reviews
Overall rating
4,4
Okay
Based on 21 reviews
Cleanliness
4,5
Comfort
4,5
Pick-up/Drop-off
4,1
Value for money
4,3
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
1
1
2
2
10
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
-
10,0
Pros: Everything's
Cons: None
review from
-
2,4
Pros: It was terrible... They changed the price on me, they was trying to charge me $200 more... i ended up not getting the car
review from
-
2,0
Worst rental experience
Pros: The fact that it was even a car. I got double charged and no one seemed to care.
Cons: I booked online for a car rental and expected it to be easy peezy; this wasn't the case. I walked in to the rental office where they had no electronics of any kind. Not only did they not have any of my information on file but they didn't even bother to look it up by calling someone. I had to start over and manually fill everything out for them. I booked a second time and paid a deposit of $700! Now I'm over $1000, with no hopes of getting any money back, before I've even left the office. My original booking was for a 2017 Hyundai Accent or similar. Instead, I got a 1994 Nissan that was barely hanging on! The back left tire was flat and I HAD TO CHANGE IT MYSELF! Absolutely terrible service and experience. I would like some money back or credits or I will never be using Budget/Kayak again
review from
-
7,6
Better than last time
Pros: Great service over all. I like the efficiency in returning the car, I did not have to wait as long as the pick up time.
Cons: This time the only thing that made me unhappy was the waiting time before I picked up the car. Even though I reserved in advance, I still had to wait with visitors for over an hour before I could get a car. The other thing is that I was given a smaller size than the car I reserved for the same price. That was very disappointing.
review from
-
2,0
No internet / no computer network it's like primit
Pros: Didn't get the car
Cons: There hiding fee was wrong for deposit I didn't know about
review from
-
2,0
The vehicle was very dirty and beat up
Pros: Is not to like about it that very bad service
review from
-
2,0
Worst experience ever
Pros: They didn't Have my reservation on file. I hand up renting the same car for three time the price of the reservation.
Cons: N/A
review from
-
2,0
Cons: They didn't have a car for me...I had to rent from other company
review from
-
2,0
Cons: No agent was present at the airport and no vehicle were available! We were left stranded without transportation, at night, in port au Prince! Thanks for nothing.
review from
-
2,0
I cancelled
Pros: They didn't provided all the info about requirements when booked the car rental when I reach to pick up the car they asked $2500.00 deposit despite I had already purchased insurance when I made the reservation, which I didn't get reimburse despite cancel reservation and they were no number to call to get my insurance money back. Unprofessionalism.
Cons: Nothing what so ever. I will never recommended to anyone what so ever...
review from
-
6,0
Pros: The AC in the car did not work well. When I try to return the car to get a new one. They told me they did not any more cars. I am only going to used for 3 more days. They took a down deposit for $3500. I thinks that was to much. After forcing me to get they budget's car insurance.
Cons: The AC in the car did not work well. When I try to return the car to get a new one. They told me they did not any more cars. I am only going to used for 3 more days. They took a down deposit for $3500. I thinks that was to much. After forcing me to get they budget's car insurance.
review from
-
2,0
Cons: I placed a reservation with Budget and brought the Allianz insurance, got to Haiti to tell me I needed to purchase additional insurance and have a minimum dollar of 3,000 on my credit card. I had went with a local rental company instead.
review from