Sheraton Birmingham Hotel

Loved the location next to BJCC. Beds were comfortable and resturants were good.

Starbucks wasn't open all day and they had limited choices.

Staff eas good

No everything was great

Location and friendly staff!!

Convenience, parking, location, ease of access to BJCC arena for a concert. Didn’t have to step outside at all.

The bar & grill restaurant was severely overwhelmed by the amount of people wanting to have dinner before a big concert. We had to seat ourselves, which is not a big deal, but waited 15 minutes for our table to be cleaned. Waited another 5-10 for someone to bring us menus AND water, and that person was the girl that cleaned our table! 5 minutes later, we finally had someone take our drink/bar order and food order. We told him our 4th person was walking in the door to place her order, and he took off. We waited 20 minutes and never got our alcoholic drinks from the bar and our waiter never came back to take the last food order, so I got up to hunt him down and he avoided me twice until I stopped him in his tracks. He looked at me confused when I told him to get the order of our next person and acted like I was keeping him from doing his job. Another 15 minutes go by, and we watch others get food and drinks from the bar. We just got up and left. We honestly believe our food never got put into the system to get done. We knew we would be waiting a bit with as many people that were there, the service is what was lacking and made my group upset the most. Management wasn’t even in existence there. As many events and concerts that happen at that arena, they SHOULD be heavily staffed and know what to expect and not run around with their heads cut off. We walked across the way and paid $23 for a very disappointing ‘asian’ buffet that had like 6-8 choices to choose from. Extremely overpriced and not good. I’ve stayed at this hotel before and the breakfast buffet is wonderful, so I expected the dinner buffet to be good as well. WRONG.